{"id":4320937,"url":"https://alion.io/job/astek-junior-l2l3-support-engineer","title":"Junior L2/L3 Support Engineer","company":{"id":1349,"name":"Astek","domain":"astek.net","url":"https://alion.io/company/astek-polska","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"D","score":54,"open_postings":21,"ghost_share":0.762,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-14T17:36:38Z","employer_posted_date":null,"last_verified_at":"2026-11-14T17:36:38Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Experience: 1–2 Years\nWork Location: Offshore – India\nWork Schedule: 24/7 Rotational Shifts\n\nRole Summary\nWe are seeking Junior L2/L3 Support Engineers with good programming fundamentals in Java or Python, along with working knowledge of SQL and Linux. The ideal candidates should have a strong interest in application support, production troubleshooting, and technical problem-solving.\nThe candidates will be responsible for monitoring applications, investigating technical issues, performing initial troubleshooting, and supporting L2/L3 teams in maintaining production application stability.\n\nKey Responsibilities\nAssist in monitoring and supporting business-critical applications in a production environment.\nInvestigate application issues and perform initial troubleshooting.\nWork with Java or Python-based applications to understand and troubleshoot basic technical issues.\nExecute SQL queries to retrieve and validate data during incident investigations.\nUse Linux commands for log analysis, process monitoring, and basic troubleshooting.\nMonitor application alerts, identify failures, and escalate critical issues to senior support engineers.\nAssist in incident management, ticket tracking, and timely issue resolution.\nCoordinate 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