{"id":4320936,"url":"https://alion.io/job/astek-l2-support-engineer-python-backend","title":"L2 Support Engineer | Python Backend","company":{"id":1349,"name":"Astek","domain":"astek.net","url":"https://alion.io/company/astek-polska","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"D","score":54,"open_postings":21,"ghost_share":0.762,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-14T17:36:37Z","employer_posted_date":null,"last_verified_at":"2026-11-14T17:36:37Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Experience: 2–4 Years\nWork Location: Kochi, Kerala\nWork Schedule: 24/7 Rotational Shifts\n\nRole Summary\nWe are looking for an L2 Support Engineer with strong knowledge of Python-based backend applications to support production environments. The ideal candidate should have experience working with Python, REST APIs, Linux, and automation, along with the ability to troubleshoot application issues, analyze logs, and support production operations.\nThe candidate will collaborate with development, DevOps, and infrastructure teams to ensure application availability, incident resolution, and smooth production support operations.\nKey Responsibilities\nProvide L2 production support for Python-based backend applications.\nTroubleshoot application issues related to Python services, APIs, and backend integrations.\nAnalyze application logs, identify errors, and investigate production incidents.\nPerform initial root cause analysis and coordinate with development teams for complex technical issues.\nMonitor application performance and identify potential production issues.\nWork with Linux environments for application monitoring, log analysis, and troubleshooting.\nDevelop or maintain basic automation scripts to simplify repetitive support activities.\nSupport application deployments and coordinate with DevOps teams for release-related issues.\nMonitor incident queues and ensure timely resolution within defined SLAs.\nMaintain technical documentation, incident reports, and shift handover records.\n\nRequired Skills & Experience\n2–4 years of experience in Application Support, Production Support, or Python Backend Development with production support exposure.\nGood hands-on knowledge of Python programming.\nStrong understanding of REST APIs and backend application concepts.\nWorking knowledge of Linux commands and shell-based troubleshooting.\nExperience in application log analysis and production issue debugging.\nBasic knowledge of scripting and automation.\nUnderstanding of DevOps fundamentals, CI/CD, and deployment processes.\nKnowledge of SQL and database troubleshooting would be an added advantage.\nGood analytical and problem-solving skills.\nWillingness to work in 24/7 rotational 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