{"id":4196282,"url":"https://alion.io/job/astek-platform-support-engineer-kubernetes-linux-cloud-infrastructure","title":"Platform Support Engineer Kubernetes, Linux & Cloud Infrastructure","company":{"id":1349,"name":"Astek","domain":"astek.net","url":"https://alion.io/company/astek-polska","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"D","score":54,"open_postings":21,"ghost_share":0.762,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Zabbix","optional":false},{"name":"Docker","optional":true},{"name":"ITIL","optional":true},{"name":"Spring Boot","optional":true}],"status":"live","first_seen_at":"2026-11-12T17:26:16Z","employer_posted_date":null,"last_verified_at":"2026-11-12T17:26:16Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Role Summary\nWe are looking for an Application Monitoring / L2 Support Engineer to provide continuous monitoring, incident detection, initial troubleshooting and operational support for enterprise digital applications.\nThe candidate will be responsible for identifying production issues proactively, responding to alerts, performing initial diagnosis and coordinating with specialized L2/L3 engineers to restore services within agreed SLAs.\nKey Responsibilities\nMonitor application availability, performance, API health and production infrastructure using monitoring dashboards.\nIdentify and respond to application alerts, service failures and abnormal system behavior.\nPerform initial investigation of application, API, database connectivity and infrastructure issues.\nCreate, categorize, prioritize and manage incidents through the ITSM/ticketing platform.\nPerform standard troubleshooting and execute approved recovery procedures using operational runbooks.\nParticipate in rotational shifts and critical production incident escalations.\nEscalate complex issues to Java, Web/Mobile, DevOps, DBA or other specialist teams.\nMonitor batch jobs, scheduled processes, application integrations and background services.\nTrack incident response and resolution timelines to support SLA compliance.\nPrepare daily operational health reports, incident summaries and shift handover reports.\nSupport major incident bridges, RCA data collection and post-incident reviews.\nMaintain monitoring dashboards, alert configurations, knowledge-base articles and runbooks.\nRequired Technical Skills\nExperience: 2 - 5 years\nExperience in application monitoring, production support or IT operations.\nHands-on knowledge of monitoring tools such as Grafana, Prometheus, ELK, Splunk, Zabbix or similar.\nGood understanding of Linux commands and basic troubleshooting.\nFamiliarity with REST APIs, HTTP status codes and API health checks.\nBasic SQL knowledge for investigating application/data issues.\nUnderstanding of application logs, server metrics, alerts and performance indicators.\nExperience with incident management and ticketing tools such as ServiceNow or Jira Service Management.\nKnowledge of incident prioritization, escalation procedures and SLA management.\nStrong communication, documentation and shift handover skills.\nGood to Have\nExposure to Java/Spring Boot or React application environments.\nBasic understanding of Docker and Kubernetes.\nFamiliarity with APM tools and distributed tracing.\nExperience supporting telecom or customer-facing digital platforms.\nITIL Foundation certification.\nKnowledge of scripting or monitoring automation.","description_format":"text","description_chars":2626,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-12T20:32:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":50,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-12T23:50:37Z"},"pay":null,"html_url":"https://alion.io/job/astek-platform-support-engineer-kubernetes-linux-cloud-infrastructure","json_url":"https://alion.io/job/astek-platform-support-engineer-kubernetes-linux-cloud-infrastructure.json","meta":{"generated_at":"2026-11-12T23:50:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":50356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1349},"rest":"https://alion.io/mcp/rest/get_company?id=1349"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastek-platform-support-engineer-kubernetes-linux-cloud-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastek-platform-support-engineer-kubernetes-linux-cloud-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastek-platform-support-engineer-kubernetes-linux-cloud-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astek-platform-support-engineer-kubernetes-linux-cloud-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastek-platform-support-engineer-kubernetes-linux-cloud-infrastructure"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4196282}},{"tool":"search_jobs","arguments":{"company":"astek.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4196282},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}