{"id":4078031,"url":"https://alion.io/job/astellas-global-serialization-technical-analyst","title":"Global Serialization Technical Analyst","company":{"id":703794,"name":"Astellas","domain":"astellas.com","url":"https://alion.io/company/astellas-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-11T16:07:08Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:07:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":".\nWe're seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.\nWorking Environment and Location\nThis position is based in Mexico City (Santa Fe area) and will require on-site work in a hybrid set up.\nAt Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.\nPurpose and Scope\nThe Global Serialization Technical Analyst serves as the technical owner and subject matter expert for Astellas' global Level 4 serialization platform and integrations with the associated partner ecosystems. The role is responsible for ensuring the reliable, compliant, and secure operation of serialization services, supporting global regulatory obligations through system administration, incident management, integrations, validation activities, and continuous platform enhancement across internal and external partners.\nRole and Responsibilities\nServe as the technical owner for secure, reliable, and compliant integrations between the global Level 4 (L4) serialization platform and external partners, including CMOs, 3PLs, regulatory authorities, and trading partners.\nCollaborate closely with Serialisation Vendor support teams to manage incidents, service requests, and problem resolution activities, ensuring timely escalation and restoration of service for the L4 platform\nMonitor, govern, and report service performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving operational excellence and continuous service improvement.\nLead software lifecycle activities associated with new compliance requirements, system enhancements, and upgrades, including the authoring of impact assessments, test scripts and other GXP validation, documentation, and deployment in accordance with Astellas System Lifecycle and GxP standards.\nOversee the day-to-day administration and maintenance of the global serialization platform performed by our Serialisation Support vendor\nProactively identify, manage, and communicate system issues, risks, and service impacts, providing clear and timely updates to stakeholders during projects, enhancements, outages, and technical upgrades.\nAct as the primary technical point of contact for production and quality environments, ensuring system availability, regulatory compliance, and business continuity for global serialization operations.\nEssential Qualifications\nBachelor’s degree in Information Technology (IT) or Computer Science (CS).\nMinimum of 5+ years demonstrated experience in the healthcare or pharma IT area\nExcellent communication skills, both written and verbal English\nDemonstrated experience working with business, non-technical business users\nAble to support technical upgrade by conducting impact assessment, addressing any issues, support testing, and document changes per the System Life Cycle (SLC) processes in Astellas.\nAbility to engage and manage critical problem and outage situations with high sense of urgency \nProven working knowledge in serialization system operation\nProven understanding of EMVS and/or DSCSA compliance\nBenefits\nCareers | Astellas\nWhy Astellas\nWe're seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren't afraid to take intelligent risks. \nPeople who act with unwavering integrity and are deeply committed to making a tangible impact. \nLearn more at Astellas.com\nOur Organisational Values and Behaviours\nCourage\nImpact\nInnovation\nIntegrity\nAccountability\nOne Astellas\nOutcome Focus\nSense of Urgency\nSkills and Capabilities\nOrganizational Focus\nCommunications\nDigital Systems\nAnalytical Techniques\nBusiness Processes\nSecurity Troubleshooting\nSystems Troubleshooting","description_format":"text","description_chars":4165,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs"],"lifecycle":[{"event":"open","at":"2026-11-11T16:07:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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