{"id":1949140,"url":"https://alion.io/job/astellas-senior-onsite-support-engineer","title":"Senior Onsite Support Engineer","company":{"id":703794,"name":"Astellas","domain":"astellas.com","url":"https://alion.io/company/astellas-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":121000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"OneDrive","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-13T11:19:38Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":".\nAbout Astellas\nAstellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.\nAre you driven to make a real difference in the lives of patients?\nWe're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.\nWorking Environment and Location\nThis position is based in our Dublin facility.\nThis position will require on-site work and may require occasional evening or weekend work.\nThe position require 24/7 on call shared with other team members.\nAt Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. \nPurpose and Scope\nThe On-Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites. This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.\nRole and Responsibilities\n Onsite SupportProvide timely and effective technical support for Server, HCI Vmware, hardware, software, and networking issues.\nPerform routine maintenance and upgrades on IT systems and equipment.\nInstall and configure computer systems(Laptop & Desktop), iPads, iPhones, printers, and other peripherals.\n\nTroubleshooting and RepairDiagnose and resolve technical issues with computers, servers, networks, and other technology components.\nPerform hardware repairs, replacements, and system updates as needed.\nUtilize diagnostic tools and software to identify and address system faults.\n\nCustomer ServiceProvide exceptional customer service to clients by addressing their technology concerns promptly and professionally.\nCommunicate effectively with clients to understand their needs and provide appropriate solutions.\nTrain and support end-users on technology usage and best practices.\n\nContinue:Role and Responsibilities\nDocumentation and ReportingMaintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs.\nDocument configurations, procedures, and troubleshooting steps for future reference.\nProvide regular status updates and reports to management.\n\nCompliance and SecurityEnsure compliance with company policies, industry standards, and regulatory requirements.\nImplement and enforce security protocols to protect client data and IT infrastructure.\n\nContinuous ImprovementStay current with emerging technologies and industry trends.\nParticipate in training and professional development opportunities to enhance skills and knowledge.\nContribute to the development and implementation of best practices and process improvements.\n\n Work as one teamWork together with counterparts within and between the sites to share knowledge and improve processes\nWork together with other support teams which are on-site. (e.g Lab support , AV support)\nWork together with remote teams to provide the best possible service. (e.g Infrastructure , Security)\nBe the hands and eyes for remote teams when needed. (e.g. Network , Server , Security team)\n\nEssential Qualifications\nBachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.\nStrong understanding of VMware HCI environments and virtual servers, with the ability to troubleshoot complex issues and support business users during critical incidents.\nExperience in field services or similar technical support role.\nStrong knowledge of computer hardware, software, networking, and operating systems.\nProficiency in troubleshooting and repair of IT equipment and systems.\nExcellent customer service and communication skills.\nAbility to work independently and manage multiple tasks effectively.\nFluent in written and verbal business English\nSome knowledge of pharmaceutical business and related business processes\nSome experience with IT Service Management, Service Desk, and Change Management processes\nSome work experience across multiple cultures and countries / regions is a plus\nKnowledge of ITIL and Agile\nKnowledge of ServiceNow ITSM\nAppreciation of working cultures and countries / regions\nValid driver’s license and willingness to travel to other sites as required.\nPreferred Qualifications\nCertifications such as CompTIA A+, Network+, or Microsoft Certified.\nFamiliarity with Microsoft products (e.g., Teams , OneDrive, M365,Server Operating systems, Azure).\nITIL and/or Agile certifications \nBenefits\nCareers | Astellas\nWhy Astellas\nGlobal collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide. \nReal-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.\nRelentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.\nA Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.\nOur Organisational Values and Behaviours\nIntegrity\nInnovation\nImpact\nOne Astellas\nAccountability\nCourage\nSense of Urgency\nOutcome Focus\nSkills and Capabilities\nOrganizational Focus\n.\nWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nBeware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.","description_format":"text","description_chars":6727,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work","Professional development"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology"],"lifecycle":[{"event":"open","at":"2026-10-06T08:40:43Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.394,"p_room":0.35,"age_days":56,"expected_fill_days":14,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/astellas-senior-onsite-support-engineer","json_url":"https://alion.io/job/astellas-senior-onsite-support-engineer.json","meta":{"generated_at":"2026-10-14T02:55:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4494,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":703794},"rest":"https://alion.io/mcp/rest/get_company?id=703794"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastellas-senior-onsite-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastellas-senior-onsite-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastellas-senior-onsite-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astellas-senior-onsite-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastellas-senior-onsite-support-engineer"}]}