{"id":2006797,"url":"https://alion.io/job/asteria-technicien-support-n1-n2-hf","title":"Technicien Support N1-N2 H/F","company":{"id":3908435,"name":"Asteria","domain":"asteria.mc","url":"https://alion.io/company/asteria-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monaco City, Monaco"],"countries":["MC"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"OneDrive","optional":false},{"name":"Proxmox VE","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T13:15:47Z","employer_posted_date":null,"last_verified_at":"2026-10-06T13:15:47Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Nous recherchons, pour rejoindre notre Centre de Services interne, un Technicien Support N1-N2 H/F.\n\nVOTRE MISSION :Le Technicien Support N1/N2 H/F aura pour mission d'assurer l'infogérance de nos clients Monégasques et/ou Français sur les éléments d’infrastructure, réseaux, postes de travail, virtualisation afin d’assurer le bon fonctionnement de leur parc informatique :\nSupport & Assistance (Helpdesk) : Diagnostiquer et résoudre les incidents et pannes (matériel, logiciel, réseau de proximité) signalés par les utilisateurs via notre portail Clients.\n\nGestion des Postes de Travail : Déploiement, configuration et maintenance des postes (principalement Windows / Office 365, environnements mixtes ponctuellement macOS/Linux).\n\nAccompagnement & Conseil : Être l'intermédiaire privilégié des utilisateurs et décideurs pour comprendre leurs besoins et les orienter.\n\nDocumentation & Suivi : Rédiger et mettre à jour la documentation technique, assurer le suivi des actions de maintenance et respecter les processus ITSM/ITIL\n\nProfil recherché\nVOTRE PROFIL :Être titulaire d’un diplôme national sanctionnant deux années d’études supérieures (BAC+2) minimum en informatique (ou équivalent reconnu)\n\nMinimum 3 ans d’expérience sur un poste similaire\n\nVOS COMPETENCES TECHNIQUES :Ce qui est attendu pour réussir sur le poste\nPoste de travail & Bureautique : Maîtrise de l’environnement Windows, Windows Serveur et Infrastructures (AD, Intune, SCCM, GPO), de la suite Microsoft 365 (Exchange, SharePoint, OneDrive) et des outils de gestion de déploiement/gestion de parc.\n\nMaîtrise des outils ITSM (Service Now, Jira Confluence, …) et de la méthodologie ITIL\n\nBonnes notions sur les réseaux (TCP/IP, DHCP/DNS, VLAN, VPN) et la sécurité de base (gestion des identités, antivirus/EDR, Bitlocker).\n\nEnvironnement global de l’entreprise pour votre curiosité et montée en compétences :\nNotre écosystème technique global touche aussi au Cloud (Azure, AWS), à la virtualisation (VMware, Proxmox) et aux infrastructures complexes (Serveurs, Firewall, Switch, Linux etc.), mais vous ne serez pas seul(e) pour les gérer. 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