{"id":562722,"url":"https://alion.io/job/astound-retail-sales-representative-i","title":"Retail Sales Representative I","company":{"id":38696,"name":"Astound","domain":"astound.com","url":"https://alion.io/company/astound-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":19,"ghost_share":0,"stale_share":0.263,"repost_share":0.105,"time_to_fill_p50_days":28,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-01T17:56:24Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"A Day in the Life of the Retail Sales Representative I:Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers\n\nDemonstrate Astound's various products and services to inbound customer traffic at the retail center\n\nCommunicate current promotions and offers to all potential customers\n\nEstablish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs\n\nReview customer’s current level of service and introduce new services as appropriate\n\nDetermine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive\n\nSeek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property\n\nProvide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment\n\nUtilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries\n\nResolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding\n\nProcess installation, service change, disconnects and trouble call work orders according to departmental policies and procedures\n\nReceive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis\n\nTrack sales progress and document productivity on sales forms/ reports as provided by the company\n\nEnsure all required paperwork is legible, complete and submitted in a timely manner\n\nWhat You Bring to the Table:\nPhone customer support/service related background in call center environment preferred\n\nExhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful\n\nBilingual skills preferred\n\nFriendly, enthusiastic and outgoing demeanor\n\nDemonstrates a thorough knowledge of cable and data products and services\n\nAbility to learn and retain new information and concepts quickly\n\nDemonstrates ability to diagnose and solve problems\n\nExhibits the ability to follow direction and possesses the ability to follow through\n\nDisplays proven good judgment and proactive decision-making skills\n\nMust possess the ability to adapt to change\n\nCable Television industry experience preferred\n\nTelecommunications experience preferred\n\nHigh school diploma or equivalent\n\nWe're Proud to Offer a Comprehensive Benefits Package Including:\n401k retirement plan, with employer match\n\nInsurance options including: medical, dental, vision, life and STD insurance\n\nPaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization\n\nFloating Holiday: 40 hours per year\n\nPaid Holidays: 7 days per year\n\nPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws\n\nTuition reimbursement program\n\nEmployee discount program\n\n*Benefits listed above are for regular full-time position\nBase Salary: The base salary range in Massachusetts for this position is $20.00 - $24.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.\nOur Mission Statement:\n* Take care of our customers\n* Take care of each other\n* Do what we say we are going to do\n* Have fun\nAstound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.\nAbout Astound:\nAstound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.\nAt the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.\nOur commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.\nWe offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. 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