{"id":1206022,"url":"https://alion.io/job/astranis-it-support-technician-associate-winter-2027","title":"IT Support Technician Associate (Winter 2027)","company":{"id":171728,"name":"Astranis","domain":"astranis.com","url":"https://alion.io/company/astranis","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":101,"ghost_share":0,"stale_share":0.347,"repost_share":0,"time_to_fill_p50_days":126,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1750,"max":1750,"currency":"USD","period":"week","gross":null,"usd_annual":91000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T22:28:07Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T04:12:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe - large enterprises, sovereign governments, and the US military. \nWith five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.\nAstranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.\nIT Support Technician Associate (Winter 2027)\nAs an Associate, you will have an amazing opportunity to work on hard problems - we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis. \nRole\nAssist with support tickets and escalate as needed \nPerform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning\nHelp with inventory management\nKeep documentation on infrastructure, policies, and procedures up to date\nAccount management, troubleshooting, and password resets\nAssisting with infrastructure upgrades and larger projects\nWorking closely with our engineering teams to provide support for the development and manufacturing of space hardware\nCollaborate with team members to address IT challenges as they arise\nRequirements\nExcellent customer service\nUnderstanding of troubleshooting techniques\nExhibits critical thinking skills\nAble to take notes and remember directions\nExperience with Windows, MacOS, and/or Linux\nHighly motivated with an interest in helping and teaching others\nAble to perform duties autonomously without much supervision\nBonus\nExperience with Network troubleshooting\nExperience with Microsoft 365\nFamiliarity with troubleshooting/updating scripts\nComfortable with replacing hardware in laptops and desktops\nThe base salary for this position is $1,750 per week.\nBase Salary\n$1,750—$1,750 USD\nU.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required\n(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))\nOur mission and products are built for everyone, regardless of gender, race, creed, or background. We believe in a diverse and inclusive workplace, and we invite all people to join our team and bring their unique perspectives to make us stronger.\nAstranis SMS Terms of Service\nRecruiting Updates: By opting in, you agree to receive SMS updates, interview coordination, and recruiting communications from Astranis Space Technologies Corp.\n\nOpt-Out: You can cancel this service at any time by replying STOP. We will send one final text confirming your unsubscription.\n\nOpt-In Again: To resume receiving messages, reply START or YES.\n\nSupport & Rates: For assistance, reply HELP or contact us at . Message and data rates may apply. Message frequency varies; carriers are not liable for delayed or undelivered messages.\n\nPrivacy: For details on how we protect your data, view our Privacy Policy.","description_format":"text","description_chars":3794,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Satellite Communications"],"lifecycle":[{"event":"open","at":"2026-09-24T23:52:42Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":126,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-25T04:22:43Z"},"pay":{"stated_usd_annual":91000,"is_top_pay":true},"html_url":"https://alion.io/job/astranis-it-support-technician-associate-winter-2027","json_url":"https://alion.io/job/astranis-it-support-technician-associate-winter-2027.json","meta":{"generated_at":"2026-09-25T04:22:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4693,"day_limit":5000,"remaining_today":307,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}