{"id":3039737,"url":"https://alion.io/job/astrazeneca-customer-engagement-lead","title":"Customer Engagement Lead","company":{"id":13195,"name":"AstraZeneca","domain":"astrazeneca.com","url":"https://alion.io/company/astra-zeneca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":131,"ghost_share":0,"stale_share":0.496,"repost_share":0.061,"time_to_fill_p50_days":20,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Power BI","optional":true},{"name":"Salesforce","optional":true},{"name":"Tableau","optional":true},{"name":"Veeva","optional":true}],"status":"live","first_seen_at":"2026-10-21T22:22:55Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T03:33:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you passionate about transforming how organizations engage with customers through strategy, data, technology, and innovation? Do you have experience developing omnichannel engagement models and leading commercial initiatives in complex and regulated environments?\nAt AstraZeneca, we are looking for a Customer Engagement Lead to lead the overall Customer Engagement strategy across the Andean Cluster. This role will connect business priorities with personalized, measurable customer experiences enabled by data and artificial intelligence.\nThe role will integrate customer journeys, segmentation, face-to-face and digital campaigns, CRM, content, channels, measurement, and adoption to improve customer experience, strengthen commercial effectiveness, and contribute to sustainable growth and patient impact.\nMain Responsibilities\nDesign and lead the Customer Engagement strategy for the Andean Cluster, in partnership with Business Units, Therapeutic Areas, and enabling functions.\nTranslate brand strategies and business needs into integrated omnichannel engagement models for healthcare professionals, institutions, payers, and other stakeholders.\nLead the design and evolution of customer journeys, defining segments, channels, interaction sequences, and relevant experiences for each customer.\nPlan, activate, measure, and optimize integrated campaigns together with Brand Teams, Medical, Sales, Market Access, and other functions.\nCoordinate face-to-face, remote, and digital experiences to ensure consistent, personalized, and customer-centered interactions.\nDrive content planning, reuse, personalization, and measurement in collaboration with Brand Teams, Medical, Regulatory, Legal, and Compliance.\nIdentify and prioritize use cases for artificial intelligence, automation, analytics, and next-best-action that create value for the business and customers.\nLead cross-functional teams and squads, influencing without formal authority in a matrix organization.\nDesign adoption and capability-building plans across omnichannel engagement, customer journeys, CRM, campaigns, analytics, experimentation, and artificial intelligence.\nManage agencies, vendors, budgets, and multiple stakeholders, promoting simplification and the reuse of regional or global solutions.\nEnsure initiatives comply with applicable corporate, regulatory, ethical, and compliance requirements.\nKey Requirements\nUniversity degree in Business Administration, Marketing, Engineering, Economics, Health Sciences, Communications, Technology, or a related field.\nAdvanced proficiency in Spanish and English.\nRelevant experience in the pharmaceutical, biotechnology, healthcare, or other highly regulated industries.\nExperience in marketing, customer engagement, omnichannel, commercial excellence, digital transformation, or brand management.\nExperience leading complex projects and cross-functional teams in matrix organizations.\nExperience developing customer engagement strategies, campaigns, or digital capabilities.\nExperience using data, analytics, and customer insights to inform decision-making.\nExperience managing agencies, vendors, budgets, and multiple stakeholders.\nKnowledge of the healthcare ecosystem and the requirements of a regulated environment.\nPreferred Qualifications\nStrategic thinking with a strong focus on execution and an end-to-end customer journey perspective.\nKnowledge of omnichannel engagement, CRM, campaigns, content, and measurement.\nAnalytical mindset and ability to make data-driven decisions.\nLeadership, executive communication, and influencing without formal authority.\nAbility to translate business priorities into functional requirements.\nChange management, adoption, prioritization, and continuous improvement skills.\nSimplification and experimentation mindset, with a strong ethical and compliance focus.\nExperience with Veeva CRM, Salesforce, or equivalent platforms.\nKnowledge of measurement and visualization tools such as Adobe Analytics, Google Analytics, Tableau, or Power BI.\nExperience with marketing automation, content management systems, Agile, artificial intelligence, or next-best-action.\nPostgraduate degree, master’s degree, or MBA; regional or international experience; and experience supporting product launches or product lifecycle management.\nAt AstraZeneca, we combine strategy, innovation, data, and artificial intelligence to create more relevant and effective customer experiences.\nJoin us as a Customer Engagement Lead and help transform the way we engage with our stakeholders, accelerating the evolution toward a dynamic, omnichannel, and customer-centered model across the Andean Cluster.\nDate Posted\n21-oct-2026Closing Date\n30-oct-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.","description_format":"text","description_chars":5310,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Rare Disease Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-21T22:22:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/astrazeneca-customer-engagement-lead","json_url":"https://alion.io/job/astrazeneca-customer-engagement-lead.json","meta":{"generated_at":"2026-10-27T06:28:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13195},"rest":"https://alion.io/mcp/rest/get_company?id=13195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastrazeneca-customer-engagement-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastrazeneca-customer-engagement-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastrazeneca-customer-engagement-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astrazeneca-customer-engagement-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastrazeneca-customer-engagement-lead"}]}