Enterprise Process Expert – Order to Invoice

At AstraZeneca, we are transforming the way we work to create a more standardised, scalable and digitally enabled enterprise. As part of our global SAP S/4HANA transformation, we are deploying a common Global Template across multiple legal entities and regions.

We are looking for an experienced Enterprise Process Expert - Order to Invoice to support the continued deployment and adoption of our global Order-to-Cash processes. This is an opportunity to play a key role in shaping how order management, fulfilment, billing, claims management and related integrations operate across AstraZeneca.

You will work at the intersection of business, process and technology, helping our organisation simplify ways of working, adopt standard solutions and deliver sustainable business outcomes.

The opportunity

As the Enterprise Process Expert - Order to Invoice, you will provide subject-matter expertise throughout the SAP S/4HANA deployment lifecycle. You will work closely with global, regional and local stakeholders to assess business requirements against the Global Template, promote fit-to-standard adoption and ensure that only justified legal, regulatory or critical business requirements are addressed.

You will contribute to process design and validation, testing, data and cutover readiness, training, change management, go-live support and post-deployment stabilisation. You will also partner with central Axial teams to ensure that processes, controls, standard operating procedures and work instructions are ready for adoption.

Key responsibilities

• Order Management: Assess regional sales-order processes, identify variations and manual activities, and promote opportunities for simplification and standardisation.
• Order Fulfilment: Analyse dependencies across order processing, inventory availability, delivery execution and transportation to support consistent fulfilment processes across regional operating models.
• Billing: Evaluate regional billing requirements against SAP S/4HANA capabilities and work with Finance, Tax and other stakeholders to ensure compliant billing and accurate financial reporting.
• Claims Management: Support consistent and controlled processes for customer claims, disputes, credits and returns.
• Fit-to-Standard Design: Facilitate and participate in fit-to-standard sessions, challenge unnecessary customisation and assess exceptions against regulatory, legislative and critical business needs.
• Deployment and Adoption: Support process validation, system integration testing, user acceptance testing, cutover, go-live and post-deployment stabilisation activities.
• Business Readiness: Contribute to standard operating procedures, work instructions, training, change management and communications to support successful adoption.
• Stakeholder Collaboration: Coordinate with central Axial, global, regional, local, business and technical teams to resolve process issues and ensure deployment readiness.
• Compliance and Controls: Ensure process designs meet applicable requirements, including GxP, SOX, GAAP, tax, financial control and auditability obligations.
• Data and Reporting: Partner with data teams to define master-data, transactional-data, reporting and performance-measurement requirements.

Essential experience and knowledge

• Order-to-Cash expertise: Demonstrable experience in end-to-end Order-to-Cash process design, improvement or transformation.
• SAP experience: Practical knowledge of SAP S/4HANA and fit-to-standard implementation principles.
• Process knowledge: Experience across order management, billing, tax, revenue recognition, credits, debits, claims, returns and customer-service processes.
• Transformation experience: Experience supporting SAP implementation, migration, rollout, deployment or business transformation programmes.
• Deployment lifecycle: Experience with testing, data migration, cutover, go-live and post-go-live stabilisation.
• Compliance awareness: Understanding of regulatory, financial, tax, audit and control requirements relevant to order and billing processes.
• Global collaboration: Experience working with stakeholders across different regions, operating models and legal entities.

Skills and capabilities

• Process leadership: Ability to apply an end-to-end process perspective and understand interdependencies across functions.
• Stakeholder influence: Confidence engaging with global, regional and local stakeholders, constructively challenging existing practices and building alignment around standard solutions.
• Problem solving: Ability to identify root causes, evaluate options and develop practical, scalable solutions.
• Change leadership: Experience supporting significant business and technology change across multiple teams or locations.
• Collaboration: Ability to work effectively across business, process, technical and deployment teams.
• Governance and compliance: Strong attention to controls, data quality, regulatory requirements and auditability.
• Communication: Ability to explain complex Order-to-Cash concepts clearly to both business and technical audiences.

Why AstraZeneca?

At AstraZeneca, we are driven by our commitment to follow the science and deliver life-changing medicines to patients. Our transformation programmes enable us to work more effectively, simplify complexity and create sustainable value across the organisation.

In this role, you will have the opportunity to:

• Shape global processes: Influence the design and deployment of standardised Order-to-Cash processes across multiple regions and legal entities.
• Work across the enterprise: Collaborate with business, technology, finance, tax, compliance and deployment teams.
• Drive meaningful change: Help colleagues adopt new ways of working and enable a successful transition to SAP S/4HANA.
• Develop your expertise: Gain broad exposure to global transformation, process governance and enterprise-scale deployment.
• Support our mission: Contribute to the infrastructure and capabilities that enable AstraZeneca to deliver medicines to patients around the world.

Apply now

If you are an experienced Order-to-Cash professional with SAP transformation experience and a passion for process standardisation, collaboration and continuous improvement, we would like to hear from you.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.