{"id":2839252,"url":"https://alion.io/job/astrazeneca-it-analyst-ibex","title":"IT Analyst - IBEX","company":{"id":13195,"name":"AstraZeneca","domain":"astrazeneca.com","url":"https://alion.io/company/astra-zeneca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":190,"ghost_share":0,"stale_share":0.421,"repost_share":0.053,"time_to_fill_p50_days":14,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":115000,"period":"year","method":"role_country_seniority_unknown","sample_n":208},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Machine Learning","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T13:06:47Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Title: IT Analyst\nLocation: London\nCompetitive salary and benefits\nIntroduction to role:\nAre you ready to turn frontline technology support into a catalyst for better decisions, faster science and ultimately improved patient outcomes? Join us to be the trusted first point of contact for colleagues across the UK, resolving issues quickly and enabling them to get the most from our digital tools and platforms.\nIn this role, you will provide dependable first- and second-line support across telephone, live chat, service desk, Genius Bar and desk-side channels. You will own incidents through to resolution or effective escalation, support hardware break fix activity, and contribute to IT projects that drive adoption and continuous improvement. You will also help colleagues build confidence with our core platforms by running training sessions and creating simple, practical how-to guides.\nFrom day one, you will be supported to become a platform expert across a wide range of technologies, from CRM and collaboration tools to data cloud and analytics environments. How would you turn a tricky incident into a learning moment that lifts adoption across the business? If you thrive on solving problems, staying calm under pressure and making technology work better for everyone, this is your next step.\nAccountabilities:\nService Desk Excellence: Provide first- and second-line support via phone, chat, service desk, Genius Bar and desk-side channels to minimise disruption and improve user experience.\nIncident Ownership: Diagnose and resolve common IT, device, software, access and connectivity issues; take full ownership through resolution or effective escalation.\nEscalation Management: Partner with offshore 2nd line and broader 3rd line teams to escalate underlying or complex issues, ensuring timely, high-quality outcomes.\nPlatform Enablement: Deliver Level 1 system support for core technology platforms, including data quality checks, user access controls and escalation of data alerts to maintain platform integrity.\nKnowledge Creation: Develop clear how-to guides, videos and process documentation; contribute to technical documentation such as process and data flows to raise colleague self-sufficiency.\nTraining and Adoption: Run targeted training sessions to reinforce best-practice use of tools ahead of business-critical processes, increasing confidence and consistency across teams.\nHardware and Release Support: Support hardware break fix, technology upgrades, releases and deployments to keep colleagues productive and protected.\nData and Access Stewardship: Refresh databases, grant database access and upload tables; help users address common questions such as extracting data from visualisation tools.\nStakeholder Communication: Keep ticket raisers informed with clear, simple updates; maintain accurate service records and uphold agreed service levels.\nContinuous Improvement: Identify recurring issues, suggest improvements and contribute to better ways of working that enhance reliability, speed and user satisfaction.\nEssential Skills/Experience:\nDegree-level education in information technology, computer science, engineering or\nequivalent relevant experience\nExperience diagnosing and resolving common IT, device, software, access or\nconnectivity issues\nStrong customer-service orientation and commitment to an excellent user experience\nClear written and verbal communication, with the ability to explain technical\ninformation simply\nAbility to organise and prioritise work, use initiative and operate within defined\nprocedures\nAbility to work calmly under pressure in a support environment and meet agreed service\nlevels\nStrong attention to detail and accuracy in maintaining service records\nMust be able to enter and maintain calls in the ticket systems.\nWillingness and ability to learn new systems, software and technologies\nDesirable Skills/Experience:\nIT service-management foundation qualification or relevant technical certification\nServiceNow or equivalent ticket-management platform training\nRelevant Microsoft, cloud, data, analytics or device-support certification\nExperience using ServiceNow or another ticket-management platform\nAwareness of IT service-management concepts including incidents, problems,\nknowledge, assets and releases\nExperience providing first- or second-line support in a business environment\nExposure to CRM, data, analytics, cloud or visualisation platforms\nExperience creating user guides, technical documentation or delivering training\nExperience using artificial intelligence language models or rapid development\napproaches to improve productivity\nExperience supporting technology upgrades, releases or hardware deployments\nWhy AstraZeneca:\nHere, technology directly accelerates the discovery and delivery of life-changing medicines. You will work with modern platforms and emerging capabilities-from AI and machine learning to advanced analytics and imaging-alongside experts who bring different disciplines together in the same room to spark bold thinking. We are building a digital and data-led enterprise, with the investment and trust to innovate, the freedom to experiment through hackathons and pilots, and the scale to turn ideas into impact for thousands of colleagues and millions of patients. We value kindness alongside ambition, and we collaborate across boundaries so your work in support, enablement and adoption fuels smarter decisions and faster outcomes where it matters most.\nCall to Action:\nStep into this role to elevate our digital experience and grow your impact-submit your application and help shape how we work, learn and deliver for patients today!\nDate Posted\n12-Oct-2026Closing Date\n01-Nov-2026Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.","description_format":"text","description_chars":6164,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Rare Disease Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-19T08:21:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.767,"p_room":0.9,"age_days":7,"expected_fill_days":14,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-10-19T15:15:36Z"},"pay":null,"html_url":"https://alion.io/job/astrazeneca-it-analyst-ibex","json_url":"https://alion.io/job/astrazeneca-it-analyst-ibex.json","meta":{"generated_at":"2026-10-19T15:15:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13195},"rest":"https://alion.io/mcp/rest/get_company?id=13195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastrazeneca-it-analyst-ibex"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastrazeneca-it-analyst-ibex"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastrazeneca-it-analyst-ibex"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astrazeneca-it-analyst-ibex\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastrazeneca-it-analyst-ibex"}]}