# IT Service Support Analyst

IT Service Support Analyst Help Deliver Reliable Technology and an Excellent Support Experience We are looking for an IT Service Support Analyst who is passionate about solving problems, supporting people, and helping technology work effectively. In this role, you will provide hands-on technical and service support to business teams. You will help install, configure, administer, and maintain IT services while ensuring that incidents and requests are handled efficiently and in line with service-level agreements. You will also have opportunities to recommend improvements, collaborate with suppliers and global teams, and contribute to a consistently positive customer experience. This is an excellent opportunity for someone who combines technical knowledge with strong customer-service skills and enjoys working in a structured, quality-focused environment. What You Will Do · Deliver day-to-day technical and service support, including the installation, configuration, administration, and maintenance of IT services. · Diagnose and resolve technical issues independently, escalating complex problems to the appropriate teams when needed. · Support colleagues and customers through multiple com

- **Id**: 3883300
- **Url**: <https://alion.io/job/astrazeneca-it-service-support-analyst>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Cambridge, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T18:50:40Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-08T18:53:20Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 4965
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: Prescription Drugs, Oncology Therapeutics, Rare Disease Therapeutics, Cardiometabolic Therapeutics

## Company

- **Id**: 13195
- **Name**: AstraZeneca
- **Domain**: astrazeneca.com
- **Url**: <https://alion.io/company/astra-zeneca>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 93
- **Open postings**: 167
- **Ghost share**: 0.012
- **Stale share**: 0.383
- **Repost share**: 0.108
- **Time to fill p50 days**: 19
- **Computed at**: 2026-11-08T05:47:12Z

## Salary

- **Min**: 64028
- **Max**: 96043
- **Currency**: USD
- **Period**: year
- **Usd annual**: 96043

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-06T18:50:40Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 19
- **Reasons**: conf:2, velocity, win:early, comp:junior,brand
- **Computed at**: 2026-11-08T05:47:12Z

## Pay

- **Stated usd annual**: 96043
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.