# IT Service Support Senior Analyst

Work Arrangement: Site-based with flexibility, subject to business and operational needs Role Summary The Senior IT Technical Support Specialist delivers advanced onsite IT support across end-user computing, site infrastructure, laboratory environments, manufacturing operations, and specialized operational technology systems. This role is accountable for diagnosing and resolving complex technical issues, supporting incident and change management, enabling new system implementations, and ensuring reliable service delivery across local operations. The position works closely with business stakeholders, Automation and Engineering teams, global IT service teams, project teams, and external suppliers. The successful candidate will provide technical leadership to local support teams, serve as an escalation point for complex incidents, and help reduce the operational impact of technology failures across manufacturing, quality control laboratories, supply chain operations, and corporate IT environments. Key Responsibilities Technical Support and Incident Management · Provide advanced technical support for end-user computing, infrastructure, laboratory systems, manufacturing applications, au

- **Id**: 3875397
- **Url**: <https://alion.io/job/astrazeneca-it-service-support-senior-analyst>
- **Role**: Analytics
- **Role family**: Analytics
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Durham, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T16:07:20Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-11T22:51:39Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 9052
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Prescription Drugs, Oncology Therapeutics, Rare Disease Therapeutics, Cardiometabolic Therapeutics

## Company

- **Id**: 13195
- **Name**: AstraZeneca
- **Domain**: astrazeneca.com
- **Url**: <https://alion.io/company/astra-zeneca>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 94
- **Open postings**: 182
- **Ghost share**: 0.011
- **Stale share**: 0.346
- **Repost share**: 0.104
- **Time to fill p50 days**: 19
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **CAPA** — Optional: no
- **Incident Management** — Optional: no
- **Outlook** — Optional: no
- **Power Apps** — Optional: no
- **Power BI** — Optional: no
- **ServiceNow** — Optional: no
- **SharePoint** — Optional: no
- **Windows** — Optional: no
- **GLP** — Optional: yes
- **GMP** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-06T16:07:20Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 19
- **Reasons**: conf:0, velocity, win:early, comp:brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.