{"id":2929646,"url":"https://alion.io/job/astrazeneca-senior-ai-operations-engineer-3","title":"Senior AI Operations Engineer","company":{"id":13195,"name":"AstraZeneca","domain":"astrazeneca.com","url":"https://alion.io/company/astra-zeneca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":131,"ghost_share":0,"stale_share":0.496,"repost_share":0.061,"time_to_fill_p50_days":20,"computed_at":"2026-10-27T05:46:45Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":127000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2365},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"New Relic","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SRE","optional":false},{"name":"CloudFormation","optional":true},{"name":"ITIL","optional":true},{"name":"LLM","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-20T14:22:58Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T00:54:34Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Do you haveexpertisein, and passion for, AI-powered operational excellence? Would you like to apply yourexpertisetoimpacta company that followsthe scienceand turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!\nABOUT ASTRAZENECA\nAstraZeneca is a global, innovation-drivenBioPharmaceuticalbusiness that focuses on the discovery,developmentandcommercialisationof prescription medicines for some of the world’s most serious diseases. Butwe’remore than one of the world’s leading pharmaceutical companies.\nAt AstraZenecawe’rededicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit.There’sno better place to make a differencetomedicine,patientsand society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning,growthand development.\nABOUT OUR ENTERPRISE AI PLATFORMS & SERVICES TEAM\nA place to do important work. We connect across the whole business to power each function to better influence patient outcomes and improve their lives. Impactful and valuable, this is where you come to raise your profile and do good for others. Play an increasingly crucial role in driving disruptive transformation on our journey to becoming a digital and data-led enterprise. Unleash the power of our latest innovations in data, machinelearningand technology to turn complex information into life-changing and practical insights.Work in synergywith leading experts in our specialist communities. Here we bring the brightest minds to bear, with access tocutting-edgetechniques and the opportunity to be part of novel solutions.It’sup to us to drive the outcomes forward, inventing and building, expanding our knowledge toidentifythe next opportunity. An inclusive team, we bring together diverse areas -different functionsas well as external partners. Pooling from an unrivalled source of knowledge, we share, learn and challenge. It powers us to decode business needs and apply our technicalknow-howto add greater value. Rise to the challenge of shaping the future of an evolving business in the technology space.\nABOUT THE ROLE\nThe Enterprise AI Platforms & Services Teamare responsible forbuilding and running the platforms,toolingand infrastructure that powers AstraZeneca’s ambition to use AI in every step of the value chain, from discovering new compounds to patient safety systems.\nWe are looking for a Senior AI Operations Engineer to be a hands-on technical leader within our AI/ML platform operations function. Reporting to the AI for Operations Lead, you will be the primary executor and technical driver across our growing platform estate, built on Azure and AWS. The ideal candidate will have deep, current experience in site reliability engineering and will combine strong individual contribution with mentoring and technical leadership of L1 and L2 engineers.\nYou willoperatewithin a three-tier operations structure (L1 Runbook Operators, L2 Site Reliability Engineers, L3 Product Engineering interface) and be the senior hands-on practitioner who builds the automation, designs the observability, and drives the continuous improvement flywheel day-to-day. You will be a key contributor to AI-augmented operations - building and refining AI-powered tools for runbook querying, incident pattern analysis, and automated diagnosis.\nThis is not a traditional support engineer role. This is a senior technical position for someone who sees operations as an engineering discipline and who can design, build, and instrument systems to the highest standard while coaching others to do the same.\nKEYACCOUNTABILITIES\nTechnical Execution and Design\nDesign, build, andmaintainthecentralisedobservability layer - instrumentation, dashboards, alerting rules, and telemetry pipelines using platforms such as Datadog, New Relic, Grafana, or Splunk\n\nArchitect and implement AI-augmented operations tooling: conversational runbook interfaces, AI-driven incident analysis, and pattern recognition systems\n\nLead complex incident response, perform root-cause analysis, and produce actionable post-mortems\n\nContribute patches and instrumentation to product engineering codebases, ensuring they are architecturally sound and address root causes\n\nContribute to vendor evaluation to assess and recommendappropriate technologiesand automation tooling.\n\nAutomation and Continuous Improvement\nBuild andmaintainthe automation that powers the continuous improvement cycle: every incident results in a runbook, an automation, or a patch\n\nOwn the technical execution of automation investmentsprioritisedby frequency, resolution time, and blast radius\n\nProactivelyidentifyandeliminatetoil,maintainingthe standard of no more than 50% of SRE time on reactive work\n\nDevelop andmaintainrunbooks, ensuring they areaccurate, current, and progressively automated\n\nOperational Readiness and Platform Onboarding\nImplement the Operational Readiness Gate - assess platforms against defined criteria before they transition from product engineering to operations ownership\n\nShape platform operability during development - contributing instrumentation, health checks, and observability hooks before platforms enter BAU\n\nProvide technical input to platform architecture reviews from an operational perspective\n\nMentoring and Team Contribution\nMentor and coach L1 operators and junior L2 SREs, building their technical capability and engineering mindset\n\nIdentifyoperators with engineering aptitude and support their development pathway from L1 to L2\n\nContribute to the operations review by preparing flywheel metrics: L1 resolution rate, repeat incident rate, automation coverage, and toil budget compliance\n\nFoster a culture where SREs are engineers whose product is operational excellence\n\nStakeholder Collaboration\nPartner with product engineering teams on post-mortems, handover assessments, and operational obligation delivery\n\nRepresent operational requirements in technical design discussions\n\nCommunicate incident findings, operational risks, and improvement proposals clearly to the Operations Lead and wider team\n\nCANDIDATE KNOWLEDGE,SKILLSAND EXPERIENCE\nEssential\nBSc/MSc degree in Computer Science or related quantitative or analytical field\n\nSignificant hands-on experience as a Site Reliability Engineer or platform operations engineer at scale - you build and run systems, not just direct others\n\nStrongexpertisein observability platforms (Datadog, New Relic, Grafana, Splunk, or equivalent) including dashboard design, alerting strategies, and telemetry pipeline implementation\n\nStrong working knowledge ofOpenTelemetry, distributed tracing, and structured logging standards\n\nProventrack recordof designing and implementing automation that materially reduces operational toil - strong scripting skills in Python and Bash, with the ability to build robust tooling beyond one-off scripts\n\nExperience assessing platform readiness and contributing to operational handover processes\n\nStrong hands-on skills with cloud infrastructure (Azure and/or AWS) including container orchestration, serverless architectures, and managed services\n\nExperience running or contributing significantly to post-mortem processes and translating findings into preventive engineering work\n\nAbility to implement precise technical solutions - you can instrument a system, configure meaningful alerts, and build automation that intervenes at the right point\n\nExperience mentoring junior engineers and contributing to team development\n\nDesirable\nExperience applying AI/ML to operational challenges - intelligent alerting, automated diagnosis, predictive incident detection, or conversational operations interfaces\n\nFamiliarity with the AstraZeneca technology estate or regulated pharmaceutical environments\n\nExperience operating platforms that serve AI/ML workloads (LLM inference, model serving, data pipelines)\n\nITIL, SRE, or operational excellence certifications or equivalent practical frameworks\n\nExperience working within multi-tier support structures with clear escalation paths\n\nInfrastructure-as-codeexpertise(Terraform, CloudFormation)\n\nAwareness toGxPand audit trail awareness.\n\nPersonal Qualities\nAn engineering mindset applied to operations - you see every repeated manual task as an automation opportunity\n\nComfortoperatingat the boundary between deep technical work and collaborative team contribution\n\nCreative, collaborative, and resilient\n\nStrong communicator who can explain technical complexity clearly to both engineers and leadership\n\nA bias toward systems thinking - you address root causes, not symptoms\n\nSelf-directed with the ability to manage competing priorities across multiple platforms\n\nWhen we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.\nDate Posted\n20-oct-2026Closing Date\n02-nov-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. 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