{"id":1363169,"url":"https://alion.io/job/astrazeneca-senior-manager-crm-field-operations","title":"Senior Manager, CRM Field Operations","company":{"id":13195,"name":"AstraZeneca","domain":"astrazeneca.com","url":"https://alion.io/company/astra-zeneca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":190,"ghost_share":0,"stale_share":0.421,"repost_share":0.053,"time_to_fill_p50_days":14,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gaithersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":136938,"max":205407,"currency":"USD","period":"year","gross":null,"usd_annual":205407},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-19T08:21:58Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Senior Manager, CRM Field operations\nRole Purpose\nThe Senior Manager, CRM Operations & Field Enablement is responsible for leading the day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology.This role ensures the effective execution, optimization, adoption, and continuous operation of CRM capabilities that support field effectiveness and commercial execution.\nActing as the operational owner of CRM business-as-usual (BAU), this role partners closely with business stakeholders, IT, vendors, and field teams to ensure CRM capabilities are effectively deployed, supported, and continuously optimized to meet evolving business needs.\nThis role serves as a functional subject matter expertand trusted partner, translating business needs into operational solutions while ensuring seamless execution and a strong field experience.\nKey Responsibilities\nCRM Business-as-Usual (BAU) Operations\nLead the day-to-day operational managementof CRM capabilities, ensuring business continuity, operational effectiveness, and user satisfaction.\nServe as the operational owner of CRM-related business processes, workflows, and support models.\nMonitor CRM performance, identify operational gaps, and implement improvements to enhance field efficiency and user experience.\nEnsure operational readiness and continuity for launches, field force changes, campaigns, and business priorities.\nCRM Execution & Operational Excellence\nExecute CRM roadmap priorities in partnership with business stakeholders and cross-functional teams.\nManage CRM releases, enhancements, issue triage, testing, and operational deployment activities.\nTranslate business requirements into actionable operational solutions and system enhancements.\nMaintain change control, documentation, and operational governance processes.\nField Enablement & User Experience\nAct as primary operational liaison for field teams regarding CRM-related inquiries, processes, efficiencies, and support needs.\nDrive adoption and operational pull-through of CRM capabilities through communications, training, and support.\nEnsure field readiness and successful implementation of CRM enhancements and new initiatives.\nStakeholder Collaboration\nPartner with Commercial Operations, IT, Marketing, Data & Analytics, Sales Leadership, and vendors to support execution of CRM capabilities.\nInfluence within the function to optimize processes, improve adoption, and address operational needs.\nKey Deliverables\nCRM operational stability (Execution excellence)\nCRM functional expertise\nStrong process expertise and operational leadership\nStakeholder collaboration within function\nAdoption support (Achieving adoption metrics)\nBusiness process optimization\nMaintain a pulse on evolving business requirements and identify opportunities to improve workflows, efficiencies, and user experience. (SLA performance)\nPromote CRM best practices and operational consistency across teams.\nEssential Requirements:\nBachelor’s degree.\n2+ years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent).\nFunctional, operational knowledge. Strong understanding of sales processes and workflows\nStrong commitment to customer success and user experience.\nHands-on experience with IQVIA/Salesforce/VEEVA ecosystem tools\nHybrid In-Office Expectation:\nWhen we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.\nThe annual base pay (or hourly rate of compensation) for this position ranges from $136,938.40 - $205,407.60. Our positions offer eligibility for various incentives-an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.\nDate Posted\n27-Sep-2026Closing Date\n15-Oct-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.","description_format":"text","description_chars":4857,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Rare Disease Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-09-28T00:40:54Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.704,"p_room":0.45,"age_days":22,"expected_fill_days":14,"reasons":["conf:21","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":205407,"is_top_pay":true},"html_url":"https://alion.io/job/astrazeneca-senior-manager-crm-field-operations","json_url":"https://alion.io/job/astrazeneca-senior-manager-crm-field-operations.json","meta":{"generated_at":"2026-10-19T08:44:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5978,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13195},"rest":"https://alion.io/mcp/rest/get_company?id=13195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastrazeneca-senior-manager-crm-field-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastrazeneca-senior-manager-crm-field-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastrazeneca-senior-manager-crm-field-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astrazeneca-senior-manager-crm-field-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastrazeneca-senior-manager-crm-field-operations"}]}