{"id":2106544,"url":"https://alion.io/job/astreya-client-operations-support-engineer","title":"Client Operations Support Engineer","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":21,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Tanium","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-08T20:35:16Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T18:17:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role Summary\nThe Client Operations Support Engineer supports the Device Management & Endpoint Security team in managing and improving the foundation's endpoint fleet, with customer experience, productivity, and security in mind. The role applies sound endpoint and configuration management practices across Windows, macOS, iOS, and Android devices, typically through platforms such as Intune, Windows Autopilot, Tanium, Apple Business Manager, and Samsung Knox, with PowerShell or similar scripting for automation. This person works closely with the Service Delivery team to understand, communicate, and manage priorities in support of modern device delivery.\nDay to day, the role covers the device provisioning experience, endpoint administration, application packaging and deployment, patching, and configuration management, while maintaining a safe and secure computing environment. The role also works the DM&ES ticket queue, resolves remote-resolvable escalations from Tier 1, and hands off hands-on work to onsite teams with full diagnostic context.\nStrong foundational knowledge of endpoint and configuration management matters more than experience with any single tool. The platforms named in this description are representative of our environment, and candidates who bring solid fundamentals and the ability to learn new tools quickly are encouraged to apply.\nResponsibilities\nEndpoint Management and Engineering\nManage endpoints across their full lifecycle (enrollment, configuration, compliance, application deployment, and retirement) on Windows 11, macOS, iOS, and Android, using a modern management platform such as Intune.\nApply consistent configuration management practices, including baselines, policy design, change testing, and drift detection and remediation.\nManage macOS and mobile devices, including enrollment programs such as Apple Business Manager and Samsung Knox.\nWork with OEMs to develop, validate, and maintain the zero-touch provisioning experience (for example, Windows Autopilot).\nPackage, test, and deploy applications; manage patching, OS servicing, and configuration baselines.\nUse endpoint monitoring and management tools (for example, Tanium) to track patch state, software inventory, and endpoint health.\nSecurity and Compliance\nMonitor and administer endpoint security controls (malware protection, MDM, device compliance policies, and encryption) to improve the health of all mobile and client platforms and meet requirements established in service delivery standards.\nImplement and enforce best practices for endpoint security, endpoint policy, and data protection.\nBuild positive working relationships with Information Security partners and Service Delivery teams.\nAutomation and Quality\nUse PowerShell or similar scripting to automate remediation and reduce manual, repetitive engineering work before Tier 1 and Tier 2 initiate manual remediation.\nDefine test and validation plans for policy, application, and OS changes, and use pilot and phased deployment rings to verify results before broad rollout.\nDefine and trace requirements for the changes owned, and confirm they are met through documented verification steps.\nOperations, Support, and Escalation\nSupport the DM&ES ticket queue, including receiving escalations from Tier 1 and leading problem management for unresolved remote-resolvable tickets.\nEscalate issues that need hands-on or deskside intervention to onsite engineers or Tier 1, providing full diagnostic context at handoff.\nMaintain CMDB and asset lifecycle accuracy for managed devices, including accurate ownership, state, and lifecycle records.\nMaintain and improve documentation and knowledge base articles for owned processes and recurring issues.\nSupport identity and productivity platform configuration (such as Entra ID and Microsoft 365) as it relates to device management, including group-based assignment, licensing, and conditional access dependencies.\nCommunication and Coordination\nReport data, communicate, and educate teams on the overall security and health of the endpoint environment.\nCoordinate with the Service Manager and engineering leads to determine priorities, processes, and requirements.\nCoordinate and communicate with customers to ensure the best user experience.\nAnticipate potential issues or bottlenecks and identify possible solutions.\nLiaise with vendors as needed and keep stakeholders up to date on developments.\nRequired Qualifications and Skills\nFoundational Knowledge\nSolid foundation in endpoint management: device lifecycle, operating system administration, provisioning and imaging concepts, and application packaging and deployment.\nSolid foundation in configuration management: baselines, policy-based management, change control, and drift remediation.\nWorking knowledge of patch and vulnerability management, endpoint security fundamentals (encryption, malware protection, compliance), and identity and access concepts (directory services, group-based assignment, conditional access).\nWorking knowledge of the networking and systems fundamentals that affect endpoints, such as DNS, DHCP, certificates, and VPN.\nStructured, root-cause-oriented troubleshooting, and familiarity with ITSM practices and ticket-based workflows.\nExperience defining requirements and planning verification and test activities for configuration or deployment changes.\nExperience\nBachelor's degree and 2 to 5 years of related experience, or an equivalent combination of education and experience.\nHands-on experience with Windows 11, macOS, iOS, and Android on a range of hardware form factors.\nExperience with at least one modern endpoint management platform (Intune or an equivalent MDM/UEM). Ability to learn new tools quickly is valued over experience with any specific one.\nExperience with scripting for automation and remediation (PowerShell preferred).\nProfessional Skills\nExercises sound judgment within defined procedures and practices to determine appropriate action.\nBuilds productive internal and external working relationships.\nStrong written and verbal communication, presentation, and organizational skills.\nAbility to work under project deadlines and schedule constraints.\nPreferred Qualifications\nDirect experience with Intune, Windows Autopilot, Tanium, ServiceNow, Apple Business Manager, or Samsung Knox.\nMicrosoft certifications such as MD-102 (Endpoint Administrator), SC-300 (Identity and Access Administrator), or AZ-104 (Azure Administrator).\nCompTIA (or similar) certifications such as A+, Security+, and Network+.\nITIL 4 Foundation.\nSuccess Metrics\nMobile and client service satisfaction is met based on the measures and goals set by the Service Manager and/or Owner:\nWindows OS feature updates: develop and manage servicing plans; 90% or higher deployment and installation success rate.\nMonthly OS quality and security updates: deploy and manage monthly updates; 90% or higher deployment and installation success rate.\nApplication updates and deployments: deploy and manage application updates; 90% or higher deployment and installation success rate.\nHardware security standards (encryption, drivers, firmware, and BIOS): deploy and manage standards; maintain at minimum the latest two major versions as the environment standard.\nMobile OS security standards (iOS and Android): deploy and manage standards; maintain at minimum the latest two major versions as the environment standard.\nSalary Range\n$85,120.00 - $134,400.00 USD (Salary)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.\nFurther, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.\nAstreyaoffers comprehensivebenefits to all Regular, Full-Time Employees, including:\nMedical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only\n\nDental provided through UHC\n\nNationwide Vision provided by UHC\n\nFlexible Spending Account for Health & Dependent Care\n\nPre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)\n\nContinuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera\n\nCorporate Wellness Program provided by Goomi Group\n\nEmployee Assistance Program\n\nWellness Days\n401k Plan\n\nBasic and Supplemental Life Insurance\n\nShort Term & Long Term Disability\n\nCritical Illness, Critical Hospital, and Voluntary Accident Insurance\n\nTuition Reimbursement (available 6 months after start date, capped)\n\nPaid Time Off (accrued and prorated, maximum of 120 hours annually)\n\nPaid Holidays\n\nAny other statutory leaves, paid time, or other ancillary benefits required under state and federal law","description_format":"text","description_chars":9272,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-08T20:35:16Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/astreya-client-operations-support-engineer","json_url":"https://alion.io/job/astreya-client-operations-support-engineer.json","meta":{"generated_at":"2026-10-11T18:55:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-client-operations-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-client-operations-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-client-operations-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-client-operations-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-client-operations-support-engineer"}]}