{"id":3315538,"url":"https://alion.io/job/astreya-field-services-technician-i-2","title":"Field Services Technician I","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":42,"ghost_share":0,"stale_share":0.762,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Room","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T17:18:40Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Key Deliverables by Level\nDeliverable\nLevel 1 - Associate\nField Services Technician I\nRespond to IT service tickets using documented procedures and supervision\n Assist with workstation setups and peripheral connections\nPerform basic AV checks and room readiness tasks\n Support imaging and deployments under direction\nMaintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)\n Follow proper inventory handling, tagging, and tracking\nEscalate unresolved issues appropriately\nAdhere to safety protocols and client-specific guidelines\nEssential Duties and Responsibilities (All Levels):\nEnd-User Support\nProvide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.\nTroubleshoot and resolve common hardware and software issues.\nDeliver a high-quality, customer-focused service experience in a timely manner.\nTicket Management\nReceive, document, and close support requests in ITSM tools (e.g., ServiceNow).\nPrioritize tickets based on urgency and impact.\nEscalate complex or unresolved issues following defined protocols.\nHardware Deployment & Recovery\nAssist with or independently perform workstation deployments, device imaging, and equipment setup.\nSupport device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.\nEnsure accurate labeling, tagging, and asset tracking for all deployed equipment.\nInventory & Asset Management\nMaintain and reconcile inventory of IT equipment and accessories at assigned site.\nUse asset tracking systems to manage device records, check-ins/outs, and stock levels.\nParticipate in regular audits and support logistics for shipping/receiving hardware.\nAV & Conference Room Support\nPerform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).\nSet up and tear down conference room tech for meetings or events.\nSupport room readiness, monitor usage, and report or resolve AV issues.\nDocumentation & Process Compliance\nFollow documented processes and standard operating procedures (SOPs) for all support tasks.\nMaintain clear and concise documentation for resolutions, escalations, and asset updates.\nAdhere to Astreya and client-specific protocols, including change and incident management.\nCustomer Service & Communication\nServe as a visible, approachable point of contact for IT-related issues at the site.\nCommunicate effectively with users to understand issues and set clear service expectations.\nRepresent Astreya’s service commitment with professionalism and courtesy.\nEducation and/or Work Experience Requirements:\nLevel I\nRequired: High School Diploma or GED\nPreferred: Enrollment in IT-related coursework or vocational training\nCertifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential\nCertifications\nCompTIA A+ and/or Network+\nITIL Foundation\nAVIXA CTS (for AV specialization track)\nJAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization)\nKnowledge, Skills & Abilities (KSAs):\nTechnical:\nKnowledge of Windows 10/11, macOS, and basic Linux environments\nAbility to troubleshoot, repair, and deploy desktops, laptops, and peripherals\nFamiliarity with mobile device platforms (iOS, Android) and basic MDM concepts\nUnderstanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology\nBasic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)\nProficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)\nAbility to image and deploy devices using tools like SCCM, JAMF, or MDT\nExperience with inventory and asset tracking tools for lifecycle management\nAwareness of IT security best practices and safe handling of equipment\nAbility to follow standard operating procedures (SOPs) and technical documentation\nSoft Skills:\nStrong verbal and written communication skills for working with end users\nExcellent customer service orientation and active listening\nEffective time management and ability to prioritize multiple tasks\nStrong problem-solving and analytical thinking in fast-paced environments\nAbility to collaborate with teammates and cross-functional teams\nHigh level of professionalism, reliability, and accountability\nAdaptability to changing technologies, priorities, and client environments\nSelf-motivated with the ability to take initiative and follow through\nCompetency\nHardware Support & Troubleshooting\nFollow basic procedures\nIndependently diagnoses and resolves issues.\nOS & Platform Knowledge\nSupports Windows/macOS basics\nSupports and configures multiple OS platforms\nMobile & Endpoint Management\nBasic support for mobile devices\nMDM exposure, configures and supports endpoints\nAV/VC Systems\nPerforms room checks, reports issues\nTroubleshoots AV problems and supports meetings\nNetworking Fundamentals\nUnderstands connectivity basics\nDiagnoses common network-related issues\nImaging & Deployment\nAssists with imaging\nPerforms full device imaging and deployments\nInventory & Asset Management\nTags and tracks equipment\nManages and reconciles inventory independently\nITSM & Ticket Management\nUpdates and closes tickets\nOwns queue, manages SLAs, escalates as needed\nPhysical Requirements:\nLifting & Carrying:\nMust be able to regularly lift and carry up to 50 lbs (22 kg)\nIncludes monitors, CPUs, AV equipment, and other IT hardware\nMobility & Posture:\nFrequent standing, walking, bending, kneeling, crouching, and reaching\nMay require working in tight or awkward spaces (e.g., under desks, behind racks)\nManual Dexterity:\nAbility to use hands and fingers to handle, install, or adjust small components and cables\nUse of standard IT tools (e.g., screwdrivers, cable testers, label printers)\nVision & Focus:\nClose vision required for reading device labels, part numbers, and screen details\nMust be able to focus on a computer screen for extended periods\nWork Environment:\nWork performed primarily in office, data center, and/or AV-equipped conference rooms\nExposure to electric components, server noise, and climate-controlled spaces\nOnsite Requirements:\nThis is a 100% onsite role; presence during working hours is mandatory\nOccasional local travel may be required (for multi-building campuses or nearby sites)","description_format":"text","description_chars":6203,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-27T05:12:43Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely 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