{"id":1054511,"url":"https://alion.io/job/astreya-field-services-technician-i","title":"Field Services Technician I","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":39,"ghost_share":0,"stale_share":0.795,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":8500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Room","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-29T05:11:37Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":98},"description":"Key Deliverables by Level\nDeliverable\nLevel 1 - Associate\nField Services Technician I\nRespond to IT service tickets using documented procedures and supervision\n\nAssist with workstation setups and peripheral connections\n\nPerform basic AV checks and room readiness tasks\n\nSupport imaging and deployments under direction\n\nMaintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)\n\nFollow proper inventory handling, tagging, and tracking\n\nEscalate unresolved issues appropriately\n\nAdhere to safety protocols and client-specific guidelines\n\nField Services Technician II (Lead Single Man Sites)\nIndependently manage onsite IT support at single-person or lead-assigned locations\n\nServe as the primary contact for end-user technical needs\n\nOwn AV/conference room setup, maintenance, and issue resolution\n\nExecute full lifecycle support: imaging, deployment, recovery, e-waste\n\nOversee inventory reconciliation and tool usage\n\nPrioritize and resolve tickets aligned to SLA targets\n\nIdentify recurring issues and suggest process improvements\n\nProvide informal mentorship and support to visiting or junior technicians\n\nUphold Astreya’s quality and service standards through professional communication and client interaction\n\nEssential Duties and Responsibilities (All Levels)\nEnd-User Support\nProvide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.\n\nTroubleshoot and resolve common hardware and software issues.\n\nDeliver a high-quality, customer-focused service experience in a timely manner.\n\nTicket Management\nReceive, document, and close support requests in ITSM tools (e.g., ServiceNow).\n\nPrioritize tickets based on urgency and impact.\n\nEscalate complex or unresolved issues following defined protocols.\n\nHardware Deployment & Recovery\nAssist with or independently perform workstation deployments, device imaging, and equipment setup.\n\nSupport device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.\n\nEnsure accurate labeling, tagging, and asset tracking for all deployed equipment.\n\nInventory & Asset Management\nMaintain and reconcile inventory of IT equipment and accessories at assigned site.\n\nUse asset tracking systems to manage device records, check-ins/outs, and stock levels.\n\nParticipate in regular audits and support logistics for shipping/receiving hardware.\n\nAV & Conference Room Support\nPerform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).\n\nSet up and tear down conference room tech for meetings or events.\n\nSupport room readiness, monitor usage, and report or resolve AV issues.\n\nDocumentation & Process Compliance\nFollow documented processes and standard operating procedures (SOPs) for all support tasks.\n\nMaintain clear and concise documentation for resolutions, escalations, and asset updates.\n\nAdhere to Astreya and client-specific protocols, including change and incident management.\n\nCustomer Service & Communication\nServe as a visible, approachable point of contact for IT-related issues at the site.\n\nCommunicate effectively with users to understand issues and set clear service expectations.\n\nRepresent Astreya’s service commitment with professionalism and courtesy.\n\nLevel II Additional Responsibilities\nTeam Collaboration\nAt Level II, act as the lead or sole technician on-site and coordinate with remote teams or vendors.\n\nProvide informal mentorship to junior techs or new team members visiting the site.\n\nShare site-specific insights or recurring issue trends to help improve service delivery.\n\nEducation and/or Work Experience Requirements\nLevel I\nRequired: High School Diploma or GED\n\nPreferred: Enrollment in IT-related coursework or vocational training\n\nCertifications(plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential\n\nLevel II\nRequired: High School Diploma or GED\n\nPreferred:Associate’s degree in Information Technology, Computer Science, or a related field\n\nPrior experience working independently or at a single-technician site\n\nCertifications\nCompTIA A+ and/or Network+\n\nITIL Foundation\n\nAVIXA CTS (for AV specialization track)\n\nJAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization)\n\nKnowledge, Skills & Abilities (KSAs)\nTechnical\nKnowledge of Windows 10/11, macOS, and basic Linux environments\n\nAbility to troubleshoot, repair, and deploy desktops, laptops, and peripherals\n\nFamiliarity with mobile device platforms (iOS, Android) and basic MDM concepts\n\nUnderstanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology\n\nBasic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)\n\nProficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)\n\nAbility to image and deploy devices using tools like SCCM, JAMF, or MDT\n\nExperience with inventory and asset tracking tools for lifecycle management\n\nAwareness of IT security best practices and safe handling of equipment\n\nAbility to follow standard operating procedures (SOPs) and technical documentation\n\nSoft Skills\nStrong verbal and written communication skills for working with end users\n\nExcellent customer service orientation and active listening\n\nEffective time management and ability to prioritize multiple tasks\n\nStrong problem-solving and analytical thinking in fast-paced environments\n\nAbility to collaborate with teammates and cross-functional teams\n\nHigh level of professionalism, reliability, and accountability\n\nAdaptability to changing technologies, priorities, and client environments\n\nSelf-motivated with the ability to take initiative and follow through\n\nAbility to work independently, especially at single-technician sites (L2)\n\nWillingness to mentor peers or junior team members (at Level II)\n\nEach level, 1- 2, represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required.\nCompetency\nLevel I\n\nLevel 2\n\nHardware Support & Troubleshooting\n\nFollow basic procedures\nIndependently diagnoses and resolves issues.\n\nOS & Platform Knowledge\n\nSupports Windows/macOS basics\n\nSupports and configures multiple OS platforms\n\nMobile & Endpoint Management\n\nBasic support for mobile devices\n\nMDM exposure, configures and supports endpoints\n\nAV/VC Systems\n\nPerforms room checks, reports issues\n\nTroubleshoots AV problems and supports meetings\n\nNetworking Fundamentals\n\nUnderstands connectivity basics\n\nDiagnoses common network-related issues\n\nImaging & Deployment\n\nAssists with imaging\n\nPerforms full device imaging and deployments\n\nInventory & Asset Management\n\nTags and tracks equipment\n\nManages and reconciles inventory independently\n\nITSM & Ticket Management\n\nUpdates and closes tickets\n\nOwns queue, manages SLAs, escalates as needed\n\nPhysical Requirements\nLifting & Carrying\nMust be able to regularly lift and carry up to 50 lbs (22 kg)\n\nIncludes monitors, CPUs, AV equipment, and other IT hardware\n\nMobility & Posture\nFrequent standing, walking, bending, kneeling, crouching, and reaching\n\nMay require working in tight or awkward spaces (e.g., under desks, behind racks)\n\nManual Dexterity\nAbility to use hands and fingersto handle, install, or adjust small components and cables\n\nUse of standard IT tools (e.g., screwdrivers, cable testers, label printers)\n\nVision & Focus\nClose vision required for reading device labels, part numbers, and screen details\n\nMust be able to focus on a computer screen for extended periods\n\nWork Environment\nWork performed primarily in office, data center, and/or AV-equipped conference rooms\n\nExposure to electric components, server noise, and climate-controlled spaces\n\nOnsite Requirements\nThis is a 100% onsite role; presence during working hours is mandatory\n\nOccasional local travel may be required (for multi-building campuses or nearby sites)","description_format":"text","description_chars":7833,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-19T01:39:03Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.149,"p_room":0.28,"age_days":98,"expected_fill_days":19,"reasons":["conf:0","stale_co","wave","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/astreya-field-services-technician-i","json_url":"https://alion.io/job/astreya-field-services-technician-i.json","meta":{"generated_at":"2026-10-29T16:22:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-field-services-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-field-services-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-field-services-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-field-services-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-field-services-technician-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1054511}},{"tool":"search_jobs","arguments":{"company":"astreya.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1054511},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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