{"id":2768593,"url":"https://alion.io/job/astreya-field-technician-i","title":"Field Technician I","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":39,"ghost_share":0,"stale_share":0.795,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":32},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T14:07:35Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Field Technician I\nWhat this Job Entails:\nThe Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.\nScope:\nFollows established procedures on routine work\nRequires detailed instructions\nYour Roles and Responsibilities:\nTechnical Infrastructure & Data Center Operations\nMaintain the highest quality standards across all assigned data center locations and remote points of presence (POP).\nPerform physical installation, repair, maintenance, and testing activities with meticulous attention to telecommunications industry standards.\nExecute basic data center and networking services, including cable management, installation of cable trays, and desk organization.\nManage Installation, Move, Add, and Change (MAC) requests for CPU farms, network gear, and IT assets.\nProvide onsite troubleshooting and AV support for Google Meet equipment in conference rooms.\nEnd-User Support & Service Delivery\nProvide onsite technical support through desk visits, including troubleshooting, installation, and break/fix services for computers and accessories.\nManage remote support, queue management, and user interactions via ServiceNow, ensuring timely ticket updates.\nFacilitate and coordinate with Google Deskside Support (DSS) and the Equipment Management Team (EMT) to assist users with hardware and software needs.\nEncourage users to leverage standard IT support processes while proactively creating service requests on their behalf to ensure excellent customer service.\nProvide support to remote locations, which may include occasional travel.\nInventory & Asset Management\nOversee Waymo IT and network inventory, maintaining a high level of accuracy within the asset inventory database.\nManage inventory for \"stuff stations\" and accessory racks to ensure supplies are consistently available.\nFulfill inventory requests and coordinate all shipping and receiving logistics.\nAssist in coordinating site access, equipment staging, and related logistical tasks.\nProject Coordination & Continuous Improvement\nCoordinate with fellow technicians to facilitate timely installation and maintenance activities.\nAnalyze current workflows to identify areas for improvement and recommend scalable solutions.\nExecute additional IT projects within the required scope, as well as special projects outside of standard technical scope upon approval.\nPerform other duties as required; this list is not exhaustive and may evolve based on business needs.\nRequired Qualifications/Skills:\nAssociate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience\nKnowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.\nAbility to work independently, diagnose problems and take appropriate action with minimal supervision.\nExperience with Google Sheets, workflow and project management applications, and administrative software applications.\nUnderstanding of how to use a Tier-1 ITSM platform","description_format":"text","description_chars":3551,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-17T05:13:34Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.565,"p_room":0.9,"age_days":13,"expected_fill_days":19,"reasons":["conf:2","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/astreya-field-technician-i","json_url":"https://alion.io/job/astreya-field-technician-i.json","meta":{"generated_at":"2026-10-28T16:04:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-field-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-field-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-field-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-field-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-field-technician-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2768593}},{"tool":"search_jobs","arguments":{"company":"astreya.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2768593},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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