{"id":3538494,"url":"https://alion.io/job/astreya-hardware-support-technician-ii-3","title":"Hardware Support Technician II","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":38,"ghost_share":0,"stale_share":0.816,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T18:28:39Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T09:27:49Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What this Job Entails:\nThe Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.\nScope:\nFollows established procedures on routine work\n\nRequires detailed instructions\n\nYour Roles and Responsibilities:\nAssist with inventory and asset management including receipt and disposition of hardware\n\nDocument all defects of pre-mass production hardware and/or software\n\nHelp perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)\n\nHelp perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)\n\nAssist with servo flashing, firmware upgrade, flashing unsigned images\n\nHelps in resolving support tickets on device issues\n\nHelp provide technical support during events (travel often required)\n\nOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position\n\nRequired Qualifications/Skills:\nHigh school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience\n\nIT savvy and interested in new technologies\n\nKnowledgeable about inventory, and comfortable in an IT inventory environment\n\nCapable of following technical instructions to flash drives, image devices and re-write hardware IDs\n\nExcellent communicator in both written and verbal English\n\nAbility to work in a team\n\nAbility to excel in a fast paced work environment.\n\nAbility to learn new things and adapt to a changing environment quickly\n\nStrong organization skills, and able to identify the steps to be taken to achieve objectives\n\nPreferred Qualifications:\nData experience\n\nExcel experience\n\nPhysical Demand & Work Environment:\nMust have the ability to perform office-related tasks which may include prolonged sitting or standing\n\nMust have the ability to move from place to place within an office environment\n\nMust be able to use a computer\n\nMust have the ability to communicate effectively\n\nSome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers\n\nWhat can Astreya offer you?\nEmployment in the fast-growing IT space providing you with a variety of career options\n\nOpportunity to work with some of the biggest firms in the world as part of the Astreya delivery network\n\nIntroduction to new ways of working and awesome technologies\n\nCareer paths to help you establish where you want to go\n\nFocus on internal promotion and internal mobility - we love to build teams from within\n\nFree 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace\n\nEducation Assistance\n\nDedicated management to provide you with on point leadership and care\n\nNumerous on the job perks\n\nMarket competitive compensation and insurance, health and wellness benefits","description_format":"text","description_chars":3211,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Education assistance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-30T18:28:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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