{"id":1054472,"url":"https://alion.io/job/astreya-hardware-support-technician-ii","title":"Hardware Support Technician II","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":23,"ghost_share":0,"stale_share":0.87,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountain View, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-06-20","last_verified_at":"2026-10-18T12:17:23Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"What this Job Entails:\nThe Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.\nScope:\nWorks on assignments that are moderately difficult, requiring judgment in resolving issues\n\nRequires some instruction on new assignments and infrequent checks on daily work\n\nYour Roles and Responsibilities:\nParticipates with inventory and asset management including receipt and disposition of hardware\n\nDocuments all defects of pre-mass production hardware and/or software\n\nPerforms hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)\n\nPerforms software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)\n\nConducts servo flashing, firmware upgrade, flashing unsigned images\n\nResolves support tickets on device issues\n\nProvides technical support during events (travel often required)\n\nOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position\n\nRequired Qualifications/Skills:\nHigh school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience\n\nIT savvy and interested in new technologies\n\nKnowledgeable about inventory, and comfortable in an IT inventory environment\n\nCapable of following technical instructions to flash drives, image devices and re-write hardware IDs\n\nExcellent communicator in both written and verbal English\n\nAbility to work in a team\n\nAbility to excel in a fast paced work environment.\n\nAbility to learn new things and adapt to a changing environment quickly\n\nStrong organization skills, and able to identify the steps to be taken to achieve objectives\n\nPreferred Qualifications:\nData experience\n\nExcel experience\n\nPhysical Demand & Work Environment:\nMust have the ability to perform office-related tasks which may include prolonged sitting or standing\n\nMust have the ability to move from place to place within an office environment\n\nMust be able to use a computer\n\nMust have the ability to communicate effectively\n\nSome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers\n\nWhat can Astreya offer you?\nEmployment in the fast-growing IT space providing you with a variety of career options\n\nOpportunity to work with some of the biggest firms in the world as part of the Astreya delivery network\n\nIntroduction to new ways of working and awesome technologies\n\nCareer paths to help you establish where you want to go\n\nFocus on internal promotion and internal mobility - we love to build teams from within\n\nFree 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace\n\nEducation Assistance\n\nDedicated management to provide you with on point leadership and care\n\nNumerous on the job perks\n\nMarket competitive compensation and insurance, health and wellness benefits\n\nSalary Range\n$19.22 - $30.35 USD (Hourly)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.\nFurther, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.\nAstreyaoffers comprehensivebenefits to all Regular, Full-Time Employees, including:\nMedical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only\n\nDental provided through UHC\n\nNationwide Vision provided by UHC\n\nFlexible Spending Account for Health & Dependent Care\n\nPre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)\n\nContinuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera\n\nCorporate Wellness Program provided by Goomi Group\n\nEmployee Assistance Program\n\nWellness Days\n401k Plan\n\nBasic and Supplemental Life Insurance\n\nShort Term & Long Term Disability\n\nCritical Illness, Critical Hospital, and Voluntary Accident Insurance\n\nTuition Reimbursement (available 6 months after start date, capped)\n\nPaid Time Off (accrued and prorated, maximum of 120 hours annually)\n\nPaid Holidays\n\nAny other statutory leaves, paid time, or other ancillary benefits required under state and federal law","description_format":"text","description_chars":5155,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Education assistance","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-19T01:39:03Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.306,"p_room":0.28,"age_days":60,"expected_fill_days":19,"reasons":["conf:17","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/astreya-hardware-support-technician-ii","json_url":"https://alion.io/job/astreya-hardware-support-technician-ii.json","meta":{"generated_at":"2026-10-19T08:42:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5887,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-hardware-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-hardware-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-hardware-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-hardware-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-hardware-support-technician-ii"}]}