{"id":1054432,"url":"https://alion.io/job/astreya-hardware-support-technician-supervisor","title":"Hardware Support Technician, Supervisor","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":26,"ghost_share":0,"stale_share":0.731,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T07:28:49Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":35},"description":"What this Job Entails:\nThe Hardware Support Technician Supervisor role is responsible for supporting and maintaining technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.\nScope:\nDirects subordinates to complete tasks using established guidelines, procedures and policies.\n\nMonitors daily operations of a unit or sub-unit. Requires full knowledge of the area of functional responsibility.\n\nYour Roles and Responsibilities:\nAssist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.\n\nAccurately document instances of hardware failure, repair, installation, and removal. Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.\n\nSupport development and implementation of new computer projects and new hardware installations.\n\nConduct research on computer products in support of PC procurement and development efforts.\n\nWrite technical specifications for purchase of PCs, networking hardware and related products.\n\nRecommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.\n\nWork with end users to identify and deliver required PC service levels.\n\nLiaise with, and provide training and support to, end users and staff on computer operation and other issues.\n\nInstall, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.\n\nWhere required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.\n\nPerform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.\n\nReceive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.\n\nDevelop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.\n\nMonitor and test PC performance and provide PC performance statistics and reports.\n\nA portion of time is normally spent performing individual tasks related to the unit or sub-unit.\n\nOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position\n\nRequired Qualifications/Skills:\nHigh school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience\n\nProvides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.\n\nHands-on hardware troubleshooting experience.\n\nAbility to operate tools, components, and peripheral accessories.\n\nAble to read and understand technical manuals, procedural documentation, and guides.\n\nAbility to conduct research into PC issues and products as required.\n\nEffective interpersonal skills and relationship-building skills.\n\nStrong written and oral communication skills.\n\nAbility to present ideas in user-friendly language.\n\nUnderstanding of the organization’s goals and objectives.\n\nSelf motivated and directed.\n\nStrong attention to detail.\n\nAnalytical and problem-solving abilities.\n\nAbility to effectively prioritize and execute tasks in a high-pressure environment.\n\nAbility to work in a team-oriented, collaborative environment.\n\nStrong customer-service orientation.\n\nPhysical Demand & Work Environment:\nMust have the ability to perform office-related tasks which may include prolonged sitting or standing\n\nMust have the ability to move from place to place within an office environment\n\nMust be able to use a computer\n\nMust have the ability to communicate effectively\n\nSome positions may require occasional repetitive motion or movements of the wrists, hands, and/or 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