{"id":3967324,"url":"https://alion.io/job/astreya-inventory-technician","title":"Inventory Technician","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":40,"ghost_share":0,"stale_share":0.775,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Room","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:43:44Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T14:43:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Field Services Technician- II Job Description (Lead)\nOverview:\nThe Field Service Technician plays a pivotal role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.\nScope:\nProvide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.\n\nOversee service delivery across a set of client sites, buildings, or specific customer areas (SCAs), monitoring key performance indicators (KPIs) like Service Level Agreements (SLAs) and quality metrics.\n\nDiagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.\n\nAt single-person sites, where there is not a team of technicians and the Field Services Technician is the sole resource, the technician is automatically designated as an L1 Field Services Technician- II.\n\nPrimary Responsibilities:\nUser Support: Provide end-to-end onsite and remote user support for service requests. Utilize logic and reasoning to identify alternative solutions, conclusions, or approaches to problems, delivering the best possible solutions for a high-quality user experience. Act as a primary point of contact for clients, ensuring timely and accurate resolution of their issues.\n\nInventory: Deploy and recover assets and accessories. Assist in workstation dressing.\n\nHardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities.\n\nRoom & Audio Equipment Support: Support a complex and fast-paced environment focused on video conference rooms, ensuring audio and visual quality and troubleshooting any issues or requests. Participate in installing AV equipment and displays.\n\nTicket Management: Ensure assigned support request tickets are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, typically tracked through ticketing systems. Utilize the defined ITSM System to properly manage work related to service activities.\n\nIssues Escalation: Effectively document and escalate issues that cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate with your supervisor when encountering errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.\n\nService Delivery Oversight & Performance Monitoring: Oversee service delivery across designated client sites/buildings/SCAs. Monitor key performance indicators (KPIs) including SLAs for services under local service management (LSM) and quality measurement metrics.\n\nTeam Leadership & Development: Assign tasks and set goals for team members. Monitor technician performance and provide constructive feedback. Provide technical expertise and guidance to team members. Coach and mentor team members to improve their skills and overall performance.\n\nCollaboration: Participate in cross-team/site collaboration to share service knowledge, isolate potential problems, and ensure the consistent delivery of defined service activities. Collaborate within the broader IT customer experience team and extended IT organization to ensure the highest level of customer support.\n\nCustomer Experience: Ensure a positive user experience and customer satisfaction through smooth operations and effective work management. Enable the success of your peers and teammates.\n\nOther duties as assigned.\n\nRequired Qualifications/Skills:\nHigh school diploma or general education degree (GED) and 1 to 2 years of related experience and/or training in IT Services; or an equivalent combination of education and experience.\n\nStrong knowledge of policies and procedures related to requested support activities.\n\nCapable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.\n\nProactive in mastering all aspects of service delivery processes, communication, and the quality of your work.\n\nFacilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross-collaboration throughout the service program.\n\nProvide general IT support within a high-volume and fast-paced technology environment.\n\nPossess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, and mobile technologies.\n\nStrong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, and Upgrades.\n\nKnowledge of basic functionality and use of various mobile devices (iOS, Android, etc.).\n\nKnowledge of hardware (desktop/laptop) deployment methods using image deployment tools.\n\nAbility to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.\n\nTime Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support.\n\nAbility to manage multiple priorities and meet deadlines.\n\nPreferred Qualifications:\nActive listening and detail-oriented to perform and document your work effectively.\n\nEnjoy working with collaborative individuals and understand you are in a customer-facing support role.\n\nStrive to deliver a high-quality user support experience.\n\nExcellent written and verbal communication skills are second to none.\n\nSelf-motivated and the ability to execute tasks and handle time-sensitive situations.\n\nCommitment to excellence.\n\nOther Requirements:\nThis role requires weights of 50lbs/22kg to be regularly lifted.\n\nStrong communication skills, written and verbal English required.\n\nThis is an office-based role; it requires the successful candidate to be on site during working hours.\n\nHealth & Safety Requirements:\nMust conduct work activities in accordance with all applicable Environmental, Health & Safety regulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times.\nSalary Range\n$19.22 - $30.35 USD (Hourly)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.\nFurther, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.\nAstreyaoffers comprehensivebenefits to all Regular, Full-Time Employees, including:\nMedical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only\n\nDental provided through UHC\n\nNationwide Vision provided by UHC\n\nFlexible Spending Account for Health & Dependent Care\n\nPre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)\n\nContinuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera\n\nCorporate Wellness Program provided by Goomi Group\n\nEmployee Assistance Program\n\nWellness Days\n401k Plan\n\nBasic and Supplemental Life Insurance\n\nShort Term & Long Term Disability\n\nCritical Illness, Critical Hospital, and Voluntary Accident Insurance\n\nTuition Reimbursement (available 6 months after start date, capped)\n\nPaid Time Off (accrued and prorated, maximum of 120 hours annually)\n\nPaid Holidays\n\nAny other statutory leaves, paid time, or other ancillary benefits required under state and federal law","description_format":"text","description_chars":8586,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service 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