{"id":4077195,"url":"https://alion.io/job/astreya-it-infrastructure-operations-engineer-i","title":"IT Infrastructure Operations Engineer I","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":41,"ghost_share":0,"stale_share":0.805,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-11T05:49:22Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-11T15:50:22Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T15:50:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Job\nWe are seeking a dedicated IT Infrastructure Operations Engineer to join our 24x7 global support team. This entry-level position serves as the first line of support for server and network infrastructure, handling initial triage, basic troubleshooting, and escalation of incidents. The ideal candidate will have foundational knowledge of enterprise IT infrastructure, strong communication skills, and a passion for learning. You will work in a fast-paced environment supporting critical systems, following established runbooks, and ensuring timely response to service tickets while maintaining detailed documentation of all activities.\nKey Responsibilities\nMonitor server and network infrastructure health using established monitoring tools and dashboards, identifying alerts and anomalies requiring attention.\nProvide first-level response to service tickets within the organization's ticketing system, ensuring 2-hour initial response SLA compliance for all incoming requests.\nPerform basic troubleshooting of Dell PowerEdge server hardware issues using iDRAC interfaces, RAID, escalating complex problems to L2 support with detailed documentation.\nExecute routine health checks on Cisco routers and switches, documenting status and flagging any deviations from normal operating parameters.\nFollow standardized runbooks and operational procedures for common infrastructure issues, ensuring consistent resolution approaches across the team.\nLog and document all incidents, actions taken, and resolutions in the ticketing system with accurate and detailed information for knowledge management.\nEscalate unresolved or complex issues to L2/L3 engineers with comprehensive handover notes including symptoms, actions attempted, and relevant logs.\nAssist with routine maintenance activities including scheduled reboots, basic configuration backups, and pre-approved firmware update executions under supervision.\nParticipate in shift handover meetings, providing clear status updates on open tickets and ongoing issues to incoming team members.\nCoordinate with on-site technicians and vendors for basic hardware replacement activities, ensuring proper ticketing and tracking of all dispatch requests.\nMaintain awareness of scheduled maintenance windows and change activities, monitoring for any unexpected impacts during and after implementation.\nContribute to the continuous improvement of runbooks and documentation by identifying gaps and suggesting updates based on real-world incident handling experience.\nRequired Skills\nBachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience with 2+ years in IT support roles.\nBasic understanding of server hardware components, networking fundamentals (TCP/IP, DNS, DHCP), and familiarity with enterprise infrastructure concepts.\nFoundational knowledge of ticketing systems, monitoring tools, and remote management interfaces; exposure to Dell iDRAC or similar BMC tools is advantageous.\nStrong verbal and written communication skills with the ability to document issues clearly and escalate effectively to senior engineers.\nWillingness to work in a 24x7 rotational shift environment, including nights, weekends, and holidays, supporting a global infrastructure.\nIndustry certifications such as CompTIA A+, Network+, or CCNA (or actively pursuing) are preferred; demonstrated eagerness to learn and grow technically.\nTools Required\nServer & Hardware Tools: Dell iDRAC, Lifecycle Controller, OpenManage, RAID/PERC utilities for server provisioning, firmware baselining, and remote management.\nOS Deployment Tools: PXE boot infrastructure, iDRAC Virtual Media, Windows Server & Linux ISOs with hardening and automation scripts.\nNetwork Tools: Cisco IOS CLI, PoE management, VLAN/QoS configuration tools, network monitoring, and bandwidth/latency testing utilities.\nAutomation & Operations Tools: Ansible, Python, CMDB systems, configuration backup tools, and documentation/diagramming platforms for global 24x7 operations.","description_format":"text","description_chars":4027,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-11-11T15:50:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-11T18:33:36Z"},"pay":null,"html_url":"https://alion.io/job/astreya-it-infrastructure-operations-engineer-i","json_url":"https://alion.io/job/astreya-it-infrastructure-operations-engineer-i.json","meta":{"generated_at":"2026-11-11T18:33:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-it-infrastructure-operations-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-it-infrastructure-operations-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-it-infrastructure-operations-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-it-infrastructure-operations-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-it-infrastructure-operations-engineer-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4077195}},{"tool":"search_jobs","arguments":{"company":"astreya.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4077195},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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