# IT Infrastructure Operations Engineer I

About the Job We are seeking a dedicated IT Infrastructure Operations Engineer to join our 24x7 global support team. This entry-level position serves as the first line of support for server and network infrastructure, handling initial triage, basic troubleshooting, and escalation of incidents. The ideal candidate will have foundational knowledge of enterprise IT infrastructure, strong communication skills, and a passion for learning. You will work in a fast-paced environment supporting critical systems, following established runbooks, and ensuring timely response to service tickets while maintaining detailed documentation of all activities. Key Responsibilities Monitor server and network infrastructure health using established monitoring tools and dashboards, identifying alerts and anomalies requiring attention. Provide first-level response to service tickets within the organization's ticketing system, ensuring 2-hour initial response SLA compliance for all incoming requests. Perform basic troubleshooting of Dell PowerEdge server hardware issues using iDRAC interfaces, RAID, escalating complex problems to L2 support with detailed documentation. Execute routine health checks on Cisc

- **Id**: 4077195
- **Url**: <https://alion.io/job/astreya-it-infrastructure-operations-engineer-i>
- **Role**: DevOps
- **Role family**: DevOps
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: structured
- **Locations**: India
- **Countries**: IN
- **Hiring countries**: IN
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T15:50:22Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T15:50:22Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4027
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Infrastructure & Networking Services, IT Help Desk & Service Desk

## Company

- **Id**: 1707
- **Name**: Astreya
- **Domain**: astreya.com
- **Url**: <https://alion.io/company/astreya>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 85
- **Open postings**: 41
- **Ghost share**: 0
- **Stale share**: 0.805
- **Repost share**: 0
- **Time to fill p50 days**: 20
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Ansible** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **Linux** — Optional: no
- **Python** — Optional: no
- **TCP/IP** — Optional: no
- **VLAN** — Optional: no
- **Windows** — Optional: no
- **Windows Server** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-11-11T15:50:22Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 20
- **Reasons**: conf:2, win:early, comp:junior,brand
- **Computed at**: 2026-11-11T18:07:21Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.