{"id":1054512,"url":"https://alion.io/job/astreya-it-infrastructure-operations-engineer-ii","title":"IT Infrastructure Operations Engineer II","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":26,"ghost_share":0,"stale_share":0.731,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-15T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":26000,"period":"year","method":"role_seniority_country_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"VLAN","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-07-21T00:00:00Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-10-15T07:28:49Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"About the Job\nWe are looking for an experienced L2 IT Infrastructure Operations Engineer to provide advanced technical support for our enterprise server and network infrastructure. This mid-level position bridges the gap between frontline support and expert-level engineering, handling escalated incidents, performing complex troubleshooting, and contributing to operational excellence. The ideal candidate will possess hands-on experience with Dell PowerEdge servers, Cisco networking equipment, and enterprise monitoring solutions. You will mentor L1 engineers, participate in change management activities, and collaborate with cross-functional teams to ensure high availability and performance of critical infrastructure in a 24x7 global environment.\nKey Responsibilities\nProvide advanced troubleshooting and fault isolation for escalated server and network incidents, utilizing iDRAC, Redfish, and Cisco CLI tools to diagnose and resolve complex issues.\nExecute firmware, BIOS, and driver updates on Dell PowerEdge servers following standardized procedures, ensuring minimal service disruption and maintaining system stability.\nPerform IOS/NX-OS firmware and software updates on Cisco routers and switches, adhering to change management protocols and conducting post-update validation.\nManage hardware break/fix procedures for server infrastructure, coordinating with Dell support for warranty claims, parts ordering, and scheduling on-site technician dispatch.\nConduct regular network health audits and performance analysis, identifying potential bottlenecks and recommending optimization measures to prevent service degradation.\nCollaborate with the SRE team to enhance monitoring dashboards and refine alerting thresholds, ensuring proactive detection of infrastructure instability or security events.\nMentor and provide technical guidance to L1 engineers, conducting knowledge transfer sessions and assisting with complex ticket resolution to build team capability.\nParticipate in blameless post-mortems following major incidents, contributing to root cause analysis and implementing preventative actions to improve system reliability.\nMaintain and update operational runbooks, network diagrams, and technical documentation to reflect current configurations and best practices.\nSupport hardware lifecycle management activities including equipment provisioning, asset tracking, and coordination with vendors for hardware returns and repairs.\nProvide 24x7 on-call support for critical escalations, ensuring rapid response to high-priority incidents affecting production systems.\nCollaborate with the FTE IT Team Lead on capacity planning activities, providing data-driven insights on infrastructure utilization trends and growth projections.\nRequired Skills\nRelated field Experience with 5+ years of hands-on experience in enterprise IT infrastructure operations.\nStrong proficiency with Dell PowerEdge server administration, including hardware troubleshooting, iDRAC/Redfish management, and firmware lifecycle management.\nSolid experience with Cisco networking equipment (routers, switches), including IOS/NX-OS configuration, troubleshooting, and upgrade procedures.\nWorking knowledge of monitoring and logging tools, with ability to create dashboards, configure alerts, and analyze performance metrics for proactive issue detection.\nExcellent problem-solving abilities with demonstrated experience in incident management, root cause analysis, and implementing corrective actions in production environments.\nIndustry certifications such as, Dell Server certifications, or ITIL Foundation; ability to work rotating shifts in a 24x7 global support model.\nTools Required\nServer & Hardware Tools: Dell iDRAC, Lifecycle Controller, OpenManage, RAID/PERC utilities for server provisioning, firmware baselining, and remote management.\nOS Deployment Tools: PXE boot infrastructure, iDRAC Virtual Media, Windows Server & Linux ISOs with hardening and automation scripts.\nNetwork Tools: Cisco IOS CLI, PoE management, VLAN/QoS configuration tools, network monitoring, and bandwidth/latency testing utilities.\nAutomation & Operations Tools: Ansible, Python, CMDB systems, configuration backup tools, and documentation/diagramming platforms for global 24x7 operations.","description_format":"text","description_chars":4264,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-19T01:39:03Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.322,"p_room":0.28,"age_days":86,"expected_fill_days":18,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/astreya-it-infrastructure-operations-engineer-ii","json_url":"https://alion.io/job/astreya-it-infrastructure-operations-engineer-ii.json","meta":{"generated_at":"2026-10-15T12:43:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-it-infrastructure-operations-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-it-infrastructure-operations-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-it-infrastructure-operations-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-it-infrastructure-operations-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-it-infrastructure-operations-engineer-ii"}]}