{"id":1586033,"url":"https://alion.io/job/astreya-it-logistics-operations-manager","title":"IT Logistics Operations Manager","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":15,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82108,"max":154800,"currency":"USD","period":"year","gross":null,"usd_annual":154800},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-01T14:46:19Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-01T14:46:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nAstreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands-on leadership role for someone who can bring consistency to multi-region operations, meet SLAs, and keep improving how the service runs as it scales.\nKey Responsibilities\nGlobal Logistics Operations\nOversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions\nBuild and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams\nManage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows\nMaintain chain of custody and audit readiness across all asset movements\nIT Peripheral Vending Program\nOwn vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting\nDrive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations\nDeliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve\nSupport vending deployments, relocations, and decommissions for new or changing sites\nAsset & Inventory Management\nEnsure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition\nOversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management\nProgram Expansion & Projects\nPlan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts\nScale capacity for surge and growth without fragmenting the service model\nPeople & Performance Leadership\nLead, coach, and allocate work across regional leads and logistics technicians\nOwn SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders\nMaintain SOPs, runbooks, and training; identify automation and process improvement opportunities\nQualifications\nRequired\n7-10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams\nExperience managing multi-site or multi-region operations\nStrong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes\nHands-on experience with ITAM or inventory systems and asset lifecycle management\nTrack record of delivering against SLAs/KPIs in a managed services or client-facing environment\nStrong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)\nExcellent stakeholder communication and escalation management\nPreferred\nExperience running IT peripheral vending machines or smart locker programs\nBackground in managed services for enterprise technology clients\nExperience with Jira, ServiceNow or similar ITSM/ITAM platforms\nExperience with site launches, hardware refreshes, and large-scale rollouts\nLean, Six Sigma, or other process improvement background\nAbility to travel as needed\nSalary Range\n$82,108.50 - $154,800.00 USD (Salary)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.\nFurther, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.\nAstreyaoffers comprehensivebenefits to all Regular, Full-Time Employees, including:\nMedical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only\n\nDental provided through UHC\n\nNationwide Vision provided by UHC\n\nFlexible Spending Account for Health & Dependent Care\n\nPre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)\n\nContinuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera\n\nCorporate Wellness Program provided by Goomi Group\n\nEmployee Assistance Program\n\nWellness Days\n401k Plan\n\nBasic and Supplemental Life Insurance\n\nShort Term & Long Term Disability\n\nCritical Illness, Critical Hospital, and Voluntary Accident Insurance\n\nTuition Reimbursement (available 6 months after start date, capped)\n\nPaid Time Off (accrued and prorated, maximum of 120 hours annually)\n\nPaid Holidays\n\nAny other statutory leaves, paid time, or other ancillary benefits required under state and federal law","description_format":"text","description_chars":5123,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-01T14:46:19Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:9","win:early","comp:brand"],"computed_at":"2026-10-02T00:34:29Z"},"pay":{"stated_usd_annual":154800,"is_top_pay":true},"html_url":"https://alion.io/job/astreya-it-logistics-operations-manager","json_url":"https://alion.io/job/astreya-it-logistics-operations-manager.json","meta":{"generated_at":"2026-10-02T00:34:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":520,"day_limit":5000,"remaining_today":4480,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}