{"id":1054390,"url":"https://alion.io/job/astreya-it-support-specialist-iii","title":"IT Support Specialist III","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":30,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-24T03:06:47Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"What this Job Entails:\nThe IT Support Analysts will help in resolving a variety of technical problems.\nScope:\nWorks on assignments that require considerable judgment and initiative. Makes recommendations for solutions\n\nWorks within guidelines and takes ownership of results. May act as a mentor to less experienced team members\n\nYour Roles and Responsibilities:\nField incoming help requests from end users in a courteous manner.\n\nDocument all pertinent end user identification information, including name, department, contact information, and nature of problem.\n\nBuild rapport and elicit problem details from help desk customers.\n\nPrioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.\n\nApply diagnostic utilities to aid in troubleshooting.\n\nAccess software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.\n\nIdentify and learn appropriate software and hardware used and supported by the organization.\n\nInstall new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.\n\nOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position\n\nRequired Qualifications/Skills:\nAssociate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience\n\nNetworks with senior internal and external personnel in own area of expertise\n\nDemonstrates good judgment in selecting methods and techniques for obtaining solutions\n\nKnowledge of basic computer hardware and software\n\nFamiliarity with desktop and server operating systems\n\nExceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills\n\nAbility to conduct research into a wide range of computing issues as required\n\nAbility to present ideas in a user-friendly manner\n\nAnalytical and problem solving abilities\n\nExceptional customer service orientation\n\nPreferred Qualifications:\nKnowledge of various operating systems and databases\n\nKnowledge of various programming languages\n\nPhysical Demand & Work Environment:\nMust have the ability to perform office-related tasks which may include prolonged sitting or standing\n\nMust have the ability to move from place to place within an office environment\n\nMust be able to use a computer\n\nMust have the ability to communicate effectively\n\nSome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers","description_format":"text","description_chars":2647,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-19T01:39:03Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.237,"p_room":0.28,"age_days":67,"expected_fill_days":18,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/astreya-it-support-specialist-iii","json_url":"https://alion.io/job/astreya-it-support-specialist-iii.json","meta":{"generated_at":"2026-10-24T16:49:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-it-support-specialist-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-it-support-specialist-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-it-support-specialist-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-it-support-specialist-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-it-support-specialist-iii"}]}