{"id":2165350,"url":"https://alion.io/job/astreya-rma-customer-experience-manager","title":"RMA Customer Experience Manager","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":26,"ghost_share":0,"stale_share":0.885,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85120,"max":134400,"currency":"USD","period":"year","gross":null,"usd_annual":134400},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-09T09:46:11Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T18:06:36Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Position Summary\nThe RMA Customer Operations Manager manages day-to-day RMA activities and customer communications to ensure timely fulfillment and case resolution. This role works closely with customer account teams and operational partners to support SLA performance and customer satisfaction.\nKey Responsibilities\nManage assigned RMA cases and monitor fulfillment progress through resolution.\n\nProvide regular status updates to customer account teams and participate in customer meetings.\n\nTrack open backlog, shortages, and shipment status to support SLA compliance.\n\nCoordinate with Supply Chain, Manufacturing, Logistics, and Quality teams to resolve operational issues.\n\nGenerate operational reports and analyze performance metrics.\n\nSupport backlog prioritization and inventory allocation activities.\n\nIdentify process improvement opportunities and support implementation efforts.\n\nEscalate high-risk customer issues to senior leadership as needed.\n\nRequired Qualifications\n4-7 years of experience in customer operations, RMA management, service delivery, supply chain, or logistics.\n\nExperience managing customer-facing operational processes and case workflows.\n\nStrong analytical, reporting, and communication skills.\n\nAbility to work cross-functionally in a fast-paced operational environment.\n\nBachelor's degree or equivalent experience.\n\nSalary Range\n$85,120.00 - $134,400.00 USD (Salary)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.\nFurther, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.\nAstreyaoffers comprehensivebenefits to all Regular, Full-Time Employees, including:\nMedical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only\n\nDental provided through UHC\n\nNationwide Vision provided by UHC\n\nFlexible Spending Account for Health & Dependent Care\n\nPre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)\n\nContinuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera\n\nCorporate Wellness Program provided by Goomi Group\n\nEmployee Assistance Program\n\nWellness Days\n401k Plan\n\nBasic and Supplemental Life Insurance\n\nShort Term & Long Term Disability\n\nCritical Illness, Critical Hospital, and Voluntary Accident Insurance\n\nTuition Reimbursement (available 6 months after start date, capped)\n\nPaid Time Off (accrued and prorated, maximum of 120 hours annually)\n\nPaid Holidays\n\nAny other statutory leaves, paid time, or other ancillary benefits required under state and federal law","description_format":"text","description_chars":3225,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-09T09:46:11Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.613,"p_room":0.9,"age_days":10,"expected_fill_days":19,"reasons":["conf:41","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":134400,"is_top_pay":true},"html_url":"https://alion.io/job/astreya-rma-customer-experience-manager","json_url":"https://alion.io/job/astreya-rma-customer-experience-manager.json","meta":{"generated_at":"2026-10-21T04:09:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-rma-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-rma-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-rma-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-rma-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-rma-customer-experience-manager"}]}