{"id":1170038,"url":"https://alion.io/job/astreya-service-delivery-manager","title":"Service Delivery, Manager","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":26,"ghost_share":0,"stale_share":0.731,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":98040,"max":154800,"currency":"USD","period":"year","gross":null,"usd_annual":154800},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"closed","first_seen_at":"2026-09-24T06:48:06Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-18T08:01:09Z","board_verified":false,"closed_at":"2026-10-18T08:01:09Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"What this Job Entails:\nThe Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.\nScope:\nWorks on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.\n\nFollows processes and operational policies while selecting methods and techniques for obtaining solutions.\n\nActs as advisor to subordinates to meet schedules and/or resolve technical problems.\n\nDevelops and administers schedules, performance requirements.\n\nMay have budget responsibilities.\n\nYour Roles and Responsibilities:\nProvide leadership to diverse operations teams\n\nImplement, monitor and provide timely reports to customers on service delivery metrics\n\nImplement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team\n\nDrive internal and client meetings covering delivery performance, service improvements, quality, and processes\n\nBe accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams\n\nWork closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities\n\nWorks with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision\n\nWork closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary\n\nFurther, develop and maintain retention program and incentives for field employee satisfaction\n\nManage large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements\n\nAssimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment\n\nTakes ownership for the resolution of highly complex issues and risks that have been escalated\n\nLeads the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team\n\nOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position\n\nRequired Qualifications/Skills:\nBachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience\n\nFrequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.\n\nMust be able to lead a cooperative effort among members of a project team.\n\nA track record of successfully delivering a range of complex, high profile IT projects.\n\nProven track record of implementing and leading improvements in project lifecycle.\n\nAble to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.\n\nPassionate about the IT industry and how new technology can improve business outcomes.\n\nStrong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management.\n\nStrong analytical, organizational, communication and presentation skills.\n\nHighly adaptable with the ability to effectively manage multiple concurrent work streams.\n\nStrong business acumen and the ability to provide operational, technical and financial oversight.\n\nProven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.\n\nPhysical Demand & Work Environment:\nMust have the ability to perform office-related tasks which may include prolonged sitting or standing\n\nMust have the ability to move from place to place within an office environment\n\nMust be able to use a computer\n\nMust have the ability to communicate effectively\n\nSome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers\n\nSalary Range\n$98,040.00 - $154,800.00 USD (Salary)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.\nFurther, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.\nAstreyaoffers comprehensivebenefits to all Regular, Full-Time Employees, including:\nMedical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only\n\nDental provided through UHC\n\nNationwide Vision provided by UHC\n\nFlexible Spending Account for Health & Dependent Care\n\nPre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)\n\nContinuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera\n\nCorporate Wellness Program provided by Goomi Group\n\nEmployee Assistance Program\n\nWellness Days\n401k Plan\n\nBasic and Supplemental Life Insurance\n\nShort Term & Long Term Disability\n\nCritical Illness, Critical Hospital, and Voluntary Accident Insurance\n\nTuition Reimbursement (available 6 months after start date, capped)\n\nPaid Time Off (accrued and prorated, maximum of 120 hours annually)\n\nPaid Holidays\n\nAny other statutory leaves, paid time, or other ancillary benefits required under state and federal law","description_format":"text","description_chars":6813,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-24T06:48:06Z"},{"event":"close","at":"2026-10-18T08:01:09Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":154800,"is_top_pay":false},"html_url":"https://alion.io/job/astreya-service-delivery-manager","json_url":"https://alion.io/job/astreya-service-delivery-manager.json","meta":{"generated_at":"2026-10-18T19:24:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-service-delivery-manager"}]}