{"id":4009643,"url":"https://alion.io/job/astreya-service-desk-engineer","title":"Service Desk Engineer","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":42,"ghost_share":0,"stale_share":0.786,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-11-10T09:15:37Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:29:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"1. IT Desktop Support Technician to be part of a global team and works on installs, moves, adds, and changes as required for end user devices pertaining to Pune office. \n2. Provide Desktop Support (Windows / Mac) - Providing hardware, software, network, and endpoint security tool support (Zscaler, Entra, etc.) for end user Windows and Mac devices \n3. Ticket Management / Escalations (Incident & Request) - Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge. \n4. AD and Exchange Provisioning - Maintains users, groups, and DLs \n5. File and Print Server Management - Provisioning and troubleshooting \n6. Hardware and Software Deployment - Desktop and laptop imaging and software deployment, in addition to collaboration room support. \n7. Mobile Device Support - Managing end user Apple, Android, and other mobile devices used for official purpose. \n8. Endpoint Systems - Management of modern workplace end devices through management tools of Forcepoint(O365, Intune, JAMF) \n9. IT Solutions - Recommending and participating in implementing new solutions to improve Service Desk environment through Self Service and automation. \n10. Be a single point of contact for Desktop & Laptop issues at Pune office. \n11. Resolve, attempt to resolve using SOP’s or escalate to next level, re-route to next level of resolver for resolution. \n12. Escalate as needed and as per the Escalation Procedure \n13. Update end users through any one of the methods like call, chat, email or ticket updates on the status of the ticket. \n14. Maintain the SOP's and ensure documents are added to the repository after FORCEPOINT review when new issues are identified. \n15. Reporting: Number of laptops serviced & provisioned monthly, incident and service request handled. \n16. Hardware Inventory Management: Responsible for managing and updating end point hardware inventory for Pune office location leveraging asset management tool provided by Forcepoint Jira Service Management (JSM) asset management module and JSM asset discovery tool. \n17. Provisioning laptop and desktop for new hires, take possession of the laptop of employees who are leaving.","description_format":"text","description_chars":2168,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-11-10T09:15:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-10T18:49:03Z"},"pay":null,"html_url":"https://alion.io/job/astreya-service-desk-engineer","json_url":"https://alion.io/job/astreya-service-desk-engineer.json","meta":{"generated_at":"2026-11-10T18:49:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-service-desk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4009643}},{"tool":"search_jobs","arguments":{"company":"astreya.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4009643},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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