{"id":1054454,"url":"https://alion.io/job/astreya-software-asset-management-analyst-i","title":"Software Asset Management Analyst I","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":27,"ghost_share":0,"stale_share":0.852,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":16000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-20T18:06:36Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"ROLE OVERVIEW\nThe Software Asset & License Analyst I is the front line of the software service, working the high-volume request queues to tight turnaround targets: listed software requests within 3 days, standard SaaS provisioning within 1 day, and licence-issue resolution for users who cannot get into the software they need. The role is measured on speed and accuracy - the queue is large enough that consistency matters more than individual heroics, and errors here surface later as compliance gaps or duplicate spend.\nThe associate works one of the three IST-anchored shifts under that shift's Level III lead, with a Level II analyst mentoring day to day. Five of these roles exist - one on APAC and two each on EMEA and NAMER. The role is deliberately bounded: anything carrying legal, privacy or commercial judgment - unlisted software, signed agreements, high-risk use cases, contract events - is escalated rather than decided, and knowing where that line sits is a core competency of the job.\nKEY RESPONSIBILITIES\n1. Listed Software Request Fulfilment\nExecute listed-software requests via storefront and ticket queues, consistently achieving the 3-day turnaround SLA.\n\nOptimize license utilization by identifying reusable entitlements before proceeding with new fulfillment or procurement.\n\nValidate requester eligibility against product constraints and delivery restrictions to ensure compliant fulfillment.\n\nMaintain real-time accuracy of asset and entitlement records throughout the license lifecycle.\n\n2. SaaS Provisioning & Access Verification\nFulfill standard SaaS requests within 24 hours, verifying active user access prior to ticket closure.\n\nApply precise account tiering (e.g., Developer vs. Collaborator) to match publisher-specific license structures.\n\nAudit automated provisioning outputs, proactively flagging and resolving failures to prevent service gaps.\n\nManage routine deprovisioning; escalate complex scenarios involving data-loss risks to Level II analysts.\n\n3. Licence Issue Resolution & User Support\nResolve technical license issues-including activation and access errors-within shift-specific resolution targets.\n\nGuide users through software deployment, including the configuration of hosted floating-license pools.\n\nEscalate server-side technical issues to Level III and commercial/legal inquiries to Level II with detailed context.\n\nDeliver clear, professional user support to drive high customer satisfaction scores (CSAT).\n\n4. Queue Hygiene, Data Handling & Documentation\nUphold rigorous ticket hygiene and category coding to ensure accurate reporting and trend analysis.\n\nProtect sensitive data by immediately transferring tickets containing keys or audit info to private queues.\n\nEnforce operational boundaries by escalating unlisted software and high-risk use cases rather than self-actioning.\n\nProactively monitor intake forms to flag ageing items for handover before the shift window closes.\n\nAdhere strictly to SOPs while contributing improvements to the shared knowledge base.\n\nPERFORMANCE & SERVICE LEVELS\nIndicative performance targets for the role; final service levels are confirmed on engagement and measured per shift.\nListed Software Turnaround: fulfil listed-software requests within the 3-day target.\n\nSaaS Provisioning Turnaround: complete standard SaaS provisioning within the 1-day target, with user access verified before closure.\n\nFirst-Time-Right: sustain high accuracy on catalogue item, edition, quantity and tier selection, since rework here creates duplicate spend and compliance noise.\n\nEscalation Discipline: 100% of bounded exclusions - unlisted software, signed agreements, high-risk use cases - escalated rather than actioned.\n\nData Handling: 100% of sensitive tickets moved to the private queue on identification.\n\nTicket Hygiene: correct category coding and complete records on every ticket worked.\n\nCustomer Satisfaction: meet the shift's customer satisfaction and time-to-resolve targets.\n\nTOOLS & SYSTEMS\nQueue & Ticketing: the enterprise ticketing queue system with category coding, issue tracking, and the private queue for sensitive tickets.\n\nStorefront & Provisioning: the internal software storefront and catalogue, and the provisioning and automated deprovisioning platforms.\n\nEntitlement Records: Flexera / ServiceNow SAM for entitlement and assignment records.\n\nReference & Knowledge: the SOP knowledge base, product catalogue and publisher playbooks.\n\nREQUIRED SKILLS & EXPERIENCE\nMandatory\n1-3+ years in IT service desk, software provisioning, asset administration or a comparable high-volume transactional operations role.\n\nDemonstrated accuracy and throughput on a ticket-based queue against defined turnaround targets.\n\nBasic understanding of software licensing concepts - entitlement, assignment, seat counts and the difference between installed and SaaS delivery.\n\nSound judgment about the limits of the role: able to recognise a request that must be escalated rather than fulfilled.\n\nComfortable working one of three IST-anchored shifts, including the NAMER window (22:00-06:00 IST).\n\nClear, courteous English communication with end users.\n\nPreferred\nExposure to software asset management or IT asset management tooling (Flexera, ServiceNow SAM).\n\nExperience with an enterprise software storefront or self-service catalogue.\n\nFamiliarity with major publisher provisioning flows and account tiering.\n\nSpreadsheet proficiency for tracker and reporting support.\n\nFoundation-level ITIL or software asset management certification, or working towards one.","description_format":"text","description_chars":5540,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-19T01:39:03Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.253,"p_room":0.28,"age_days":55,"expected_fill_days":19,"reasons":["conf:11","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/astreya-software-asset-management-analyst-i","json_url":"https://alion.io/job/astreya-software-asset-management-analyst-i.json","meta":{"generated_at":"2026-10-21T12:03:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17105,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-software-asset-management-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-software-asset-management-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-software-asset-management-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-software-asset-management-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-software-asset-management-analyst-i"}]}