{"id":3538496,"url":"https://alion.io/job/astreya-systems-support-engineer","title":"Systems Support Engineer","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":38,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, 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working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.\nScope:\nResolves a wide range of issues in creative ways\nSeasoned, experienced professional with a full understanding of their specialty\nWorks on problems of a diverse scope \nReceives little instruction on day to day work, general instruction on new assignments\nYour Roles and Responsibilities:\n Endpoint & Device Management :- MacOS endpoint management - enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent) Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team\nIdentity & Access Management : - Administer and troubleshoot Okta - SSO, MFA policies, application assignments, and lifecycle management Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous\n Network & Connectivity : Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues Collaborate with network and security teams on escalated cases requiring deeper infrastructure context\nCollaboration & Productivity Tools :- Serve as escalation point for Microsoft 365 - Exchange Online, Teams, SharePoint, OneDrive, and licensing Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware\nSecurity & Compliance :- Apply endpoint security principles - EDR tooling, patch compliance, and security policy enforcement Support security-related incidents; follow and help maintain IT security standards and audit requirements\nEscalation Handling & Collaboration :- Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations\nRequired Qualifications/Skills:\nBachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience \nNetworks with senior internal and external personnel in own area of expertise\nDemonstrates good judgment in selecting methods and techniques for obtaining solutions\nExperience with computing networks, platforms, and software architectures\nKnowledge and understanding of the definition and traceability of system requirements\nExperience in the implementation of system requirements verification methods\nExperience in the planning of system test activities\nStrong presentation and organizational skills\nEffective written and oral communication skills\nMental ability to perform engineering problem solving and analytical tasks \nAble to work under project deadlines and associated cost and schedule constraints\nPhysical Demand & Work Environment:\nMust have the ability to perform office-related 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