{"id":2344145,"url":"https://alion.io/job/astreya-vendor-coordinator-iii","title":"Vendor Coordinator III","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":27,"ghost_share":0,"stale_share":0.852,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-12T11:57:57Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T18:06:36Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Role Title\nVendor Management Analyst II\nDepartment\nVendor Management Office (VMO) & Workplace Technology\nEmployment Type\nFull-Time\nLocation\nHyderabad, India (Hybrid)\nWorking Hours\nShift Options: 13:00-22:00 IST (EMEA/NAMER overlap) or 10:00-19:00 IST\nReports To\nManager, Vendor Management Office\nROLE OVERVIEW\nAt Astreya, we power the technology that drives global enterprise operations. As a Vendor Management Analyst II, you will serve as a crucial backbone for our Vendor Management Office (VMO), ensuring operational excellence, commercial accuracy, and strong partner governance across our AV integration, facilities, network, and service desk partners.\nThis role is ideal for an analytical, detail-oriented professional skilled in data reconciliation, SLA/KPI performance tracking, and vendor financial integrity. Working directly with raw ticket, contract, and invoice data, you will generate actionable insights and evidence packs for leadership and key governance reviews.\nKEY RESPONSIBILITIES\n1. Scorecards & SLA / OLA Reporting (Seat A lead)\nBuild and publish the monthly partner scorecard from ticket data: SLA and OLA attainment, quality findings, chargebacks and remediation status.\nReconcile partner self-reported performance against Astreya's own ticket records, and flag every variance with its cause.\nPrepare the monthly performance review and quarterly business review packs for the Vendor Relationship Manager III and the Manager.\n2. Remediation & Incident Evidence (Seat A lead)\nTrack remediation plans action by action against their dates and exit conditions, and raise slippage at the weekly sync.\nAssemble the incident and ticket trail, impact quantification and mitigation record for attribution cases within the agreed window.\nMaintain the jeopardy log of major incidents and partner-related readiness issues raised by the PMO and delivery functions.\n3. Rate Card, Invoice & Credit Validation (Seat B lead)\nValidate Tier-1 partner invoices line by line against rate cards, approved change requests, purchase orders and delivered work; sample-check lower tiers.\nTrack service credits from client levy through attribution to partner recovery, and keep the credit register reconciled with Finance.\nReconcile what Astreya pays partners against what it bills the client for the same work, and report the variance monthly.\n4. Change Requests, Spend & Renewal Packs (Seat B lead)\nMaintain the change-request log and the rate-card register, and check every request against scope before it is approved.\nProduce spend analysis by partner, service line and region, with trend and variance commentary.\nBuild the performance and spend packs used for renewal, re-scope and exit decisions.\n5. Cross-Cover & Mentoring\nCover the other seat during leave and peaks, using the shared SOPs and templates.\nReview the Level I analyst's records in your area and coach on data quality.\nPropose automation of recurring reports and checks, and test changes before they go live.\nPERFORMANCE & SERVICE LEVELS\nIndicative performance targets for the role; final service levels are confirmed on engagement and measured per partner.\nScorecard Timeliness: partner scorecards published by the fifth business day of each month for 100% of partners.\nReconciliation Accuracy: partner-reported performance reconciled to ticket data, with 100% of variances explained.\nInvoice Validation: 100% of Tier-1 partner invoices validated before approval; lower tiers sampled to the agreed rate.\nCredit Register: 100% of client-levied credits tracked from levy to attribution to recovery, reconciled with Finance monthly.\nEvidence Packs: incident evidence assembled within the agreed attribution window.\nChange Control: every change request checked against scope and rate card before approval.\nTOOLS & SYSTEMS\nTicketing & Evidence: enterprise ticketing (ITSM) incident, request and change records, used as the evidence trail for SLA, OLA and attribution work\nContract & Commercial: contract repository and rate-card registers, change-request log and service-credit schedules\nGovernance: partner scorecards, risk register, action and remediation trackers, QBR and MBR pack templates\nFinance Data: ERP purchase-order, goods-receipt and invoice data for pay-versus-charge reconciliation\nReporting: BI dashboards and advanced spreadsheet modelling (pivot, lookup, scenario models)\nREQUIRED SKILLS & EXPERIENCE\nBasic Qualifications\n3-6+ years in vendor performance, supplier management, commercial analysis, invoice reconciliation or service reporting in IT or facilities services.\nAdvanced spreadsheet skills: pivots, lookups, reconciliations across large data sets, and clear presentation of results.\nExperience reconciling invoices or service reports to contracts, rate cards and source records.\nWorking knowledge of SLAs, KPIs and service-credit mechanisms.\nConfident written and spoken English, including preparing material for partner and client-facing meetings.\nWillingness to work the assigned seat's hours, including the 13:00-22:00 IST window for Seat A.\nPreferred Qualifications\nExperience with ITSM data (ServiceNow or equivalent) and BI tools.\nExposure to AV integration, workplace technology or facilities service partners.\nERP purchase-order and invoice data (SAP or equivalent).\nITIL 4 Foundation or a procurement or contract-management qualification.\nSEAT PROFILES & PROGRESSION\nPerformance & Quality Focus - Drive partner scorecards, monitor SLA/OLA attainment, uncover quality insights, and track remediation action plans.\nCommercial & Billing Focus - Oversee rate cards, validate invoices, manage service credits, evaluate change requests, and build spend analytics.\nCollaborative Environment - Work within a structured VMO team with direct guidance and mentorship from senior Vendor Relationship Managers and VMO leadership.\nCareer Growth & Progression - Advance your career by owning key Tier-1 partner relationships, leading end-to-end attribution, and presenting key insights at executive partner r","description_format":"text","description_chars":5994,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-12T11:57:57Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":0.9,"age_days":8,"expected_fill_days":19,"reasons":["conf:11","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/astreya-vendor-coordinator-iii","json_url":"https://alion.io/job/astreya-vendor-coordinator-iii.json","meta":{"generated_at":"2026-10-21T17:44:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-vendor-coordinator-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-vendor-coordinator-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-vendor-coordinator-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-vendor-coordinator-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-vendor-coordinator-iii"}]}