{"id":2344146,"url":"https://alion.io/job/astreya-vendor-coordinator-iv","title":"Vendor Coordinator IV","company":{"id":1707,"name":"Astreya","domain":"astreya.com","url":"https://alion.io/company/astreya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":29,"ghost_share":0,"stale_share":0.862,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2188},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-12T11:57:57Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T18:06:36Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Role Title\nVendor Relationship Lead IV\nDepartment / Team\nVendor Management Office (VMO) · Delivery Governance\nReports To\nLead, Vendor Management Office\nLocation\nHyderabad, India · Hybrid\nWorking Hours\nStandard IST business hours (10:00-19:00 IST)\nEmployment Type\nFull-Time\nROLE OVERVIEW\nAstreya is seeking a Vendor Relationship Lead IV to serve as the commercial and contractual anchor within our Vendor Management Office (VMO). In this role, you will own the day-to-day relationship with Tier-1 delivery partners, maintain the OLA framework and credit schedules that tie partner performance to client commitments, and establish commercial positions on attribution, rate cards, and change requests.\nAs a senior individual contributor within a collaborative team of five, you will review daily casework from Level I and Level II analysts, providing coaching on evidence standards and decision-making for complex cases. This role offers an excellent opportunity to drive vendor performance, maintain governance standards, and help shape our partner strategy.\nKEY RESPONSIBILITIES\n1. Tier-1 Partner Relationship Ownership\nAct as the named relationship owner for the Tier-1 partners, running the weekly operational sync and preparing the monthly performance review with the Lead.\nSet expectations with partner account and delivery leads, and resolve open issues, jeopardy items and backlog through to closure.\nEscalate to the Lead with a recommended position, the evidence behind it and the commercial impact, never a relay of the partner's view.\n2. OLA Framework, Contract & Credit Schedules\nMaintain the OLA register for each partner: decomposition of client SLAs and experience measures, response and resolution targets, coverage windows, escalation ladders and acceptance criteria.\nReview partner SLA, KPI and service-credit schedules against Astreya's own client commitments, and keep a contract gap log of every term that does not mirror the client contract.\nPrepare the requirement set for Procurement and Legal on new and amended partner agreements; drafting and signature stay with them.\n3. Attribution, Penalty Flushback & Commercial Position\nLead root-cause attribution on client-levied credits and major incidents, using the ticket trail, root-cause analysis and OLA clause mapping.\nBuild the evidence pack and draft the chargeback notice for vendor-attributable breaches, for approval by the Lead.\nOwn the rate-card register and change-request log, and decide whether a partner change request is in scope, out of scope or a chargeable change.\nHold the line that Astreya-attributable credits are absorbed and logged for internal corrective action, so attribution stays accurate both ways.\n4. Portfolio Strategy, Renewal & Rationalisation\nOwn partner tiering and segmentation, and the data packs that feed the annual partner strategy.\nOwn the renewal tracker, and prepare performance and spend packs that support renewal, re-scope or exit decisions.\nBenchmark partner rates against each other and against market data where available, and flag where Astreya pays above pattern.\n5. Casework Review, Coaching & Improvement\nReview Level I and Level II casework daily, and sign off scorecards, invoice validations and evidence packs before they leave the team.\nCoach analysts on evidence standards, attribution judgement and partner communication, without line authority.\nOwn the VMO standard operating procedures and templates, and the design of the partner scorecard.\nIdentify automation candidates in scorecards, evidence packs and invoice checks, and carry them through to a working change.\nPERFORMANCE & SERVICE LEVELS\nKey performance indicators and success criteria for this role include:\nAttribution Timeliness: attribution and draft evidence pack completed within the agreed window for 100% of client-levied credits.\nEvidence Quality: chargeback notices issued with a complete evidence pack, and disputes resolved on the evidence.\nContract Gap Log: every Tier-1 partner agreement reviewed against client commitments, with gaps logged and owned.\nChange Control: 100% of partner change requests logged and decided against the rate card and scope before work starts.\nRenewal Readiness: performance and spend pack ready at least 90 days before each Tier-1 renewal or notice date.\nTeam Quality: Level I and Level II outputs reviewed before release, with quality findings trending down quarter on quarter.\nTOOLS & SYSTEMS\nTicketing & Evidence: enterprise ticketing (ITSM) incident, request and change records, used as the evidence trail for SLA, OLA and attribution work\nContract & Commercial: contract repository and rate-card registers, change-request log and service-credit schedules\nGovernance: partner scorecards, risk register, action and remediation trackers, QBR and MBR pack templates\nFinance Data: ERP purchase-order, goods-receipt and invoice data for pay-versus-charge reconciliation\nReporting: BI dashboards and advanced spreadsheet modelling (pivot, lookup, scenario models)\nREQUIRED SKILLS & EXPERIENCE\nMandatory\n6-9+ years in vendor management, supplier performance, contract management or commercial leadership in IT services, managed services or facilities.\nHands-on experience with SLA and OLA frameworks, service-credit schedules and partner chargebacks.\nStrong commercial analysis: rate cards, change requests, invoice reconciliation and spend analysis.\nAbility to run a meeting with a partner's senior account team and hold a position on evidence.\nAdvanced spreadsheet skills; comfortable building scorecards and models from raw ticket and invoice data.\nClear written and spoken English, and comfort working EMEA-aligned hours.\nPreferred\nExperience with AV integration, workplace technology, facilities or network service partners.\nExperience in a prime-contractor or service-integration (SIAM) environment.\nWorld Commerce & Contracting (CCMP), CIPS or ITIL 4 qualification.\nBI tooling and basic scripting for automated reporting.\nCAREER GROWTH & DEVELOPMENT\nOpportunity to own commercial and contractual strategy for Tier-1 global partners while mentoring junior and mid-level analysts.\nClear career path toward leadership through portfolio-wide ownership, leading Executive QBRs, and demonstrating team leadership.","description_format":"text","description_chars":6242,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-12T11:57:57Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.612,"p_room":0.9,"age_days":9,"expected_fill_days":19,"reasons":["conf:36","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/astreya-vendor-coordinator-iv","json_url":"https://alion.io/job/astreya-vendor-coordinator-iv.json","meta":{"generated_at":"2026-10-23T02:40:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4429,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1707},"rest":"https://alion.io/mcp/rest/get_company?id=1707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastreya-vendor-coordinator-iv"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastreya-vendor-coordinator-iv"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastreya-vendor-coordinator-iv"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astreya-vendor-coordinator-iv\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastreya-vendor-coordinator-iv"}]}