{"id":1919067,"url":"https://alion.io/job/astrica-servicenow-performance-engineer","title":"ServiceNow Performance Engineer","company":{"id":3902195,"name":"Astrica","domain":"astrica.ai","url":"https://alion.io/company/astrica","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"ITSM","optional":true},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-05T16:21:38Z","employer_posted_date":null,"last_verified_at":"2026-10-05T16:21:38Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Job Description: ServiceNow Performance Analytics Developer / Reporting Engineer \nPosition Summary Astrica is seeking an experienced ServiceNow Performance Analytics Developer / Reporting Engineer to support enterprise reporting, dashboard development, KPI tracking, and operational analytics initiatives within a high-visibility ServiceNow environment. \nIn this role, you will collaborate closely with Product Owners, business stakeholders, operational teams, and leadership to transform business requirements into meaningful dashboards, reports, scorecards, and actionable insights that improve operational visibility and support data-driven decision making. \nThe ideal candidate is analytical, technically proficient, customer-focused, and capable of working independently while delivering exceptional stakeholder engagement and white-glove customer support. This position requires deep expertise in ServiceNow Performance Analytics, strong SQL skills, and experience developing enterprise reporting solutions. Participation in an on-call rotation and occasional weekend or holiday deployments may be required. \nWhat You'll Do Design, develop, and maintain ServiceNow dashboards, reports, scorecards, and Performance Analytics solutions across enterprise initiatives. \n\nConfigure and maintain Performance Analytics indicators, indicator sources, breakdowns, widgets, interactive filters, automated data collection jobs, and dashboard visualizations. \n\nDevelop KPI reporting to measure metrics including SLA compliance, incident resolution, backlog health, operational trends, throughput, and completion rates. \n\nPartner directly with Product Owners, business stakeholders, and operational teams to gather reporting requirements and translate business needs into technical reporting solutions. \n\nUtilize SQL to perform backend data analysis, reporting validation, trend analysis, and reporting optimization. \n\nAnalyze ServiceNow platform data across Incident, Request, Change, Demand, and operational workflows to identify trends, gaps, and opportunities for improvement. \n\nSupport executive reporting initiatives by delivering operational dashboards and actionable analytics. \n\nMaintain dashboard governance, reporting standards, KPI definitions, and data quality across reporting solutions. \n\nCollaborate with ServiceNow developers, Product Owners, and cross-functional teams to support reporting enhancements and analytics strategy. \n\nCreate and maintain reporting documentation, job aids, operational procedures, and knowledge transfer materials. \n\nParticipate in Agile ceremonies, sprint planning, backlog refinement, and Jira work management activities. \n\nProvide responsive support for high-visibility initiatives while delivering excellent customer service and stakeholder communication. \n\nWhat You Bring 3+ years of hands-on experience developing ServiceNow dashboards, reporting solutions, and Performance Analytics capabilities. \n\nStrong expertise with ServiceNow Performance Analytics, including Indicators, Indicator Sources, Breakdowns, Widgets, Interactive Filters, Scorecards, and Automated Data Collection Jobs. \n\nAdvanced SQL skills with experience performing backend data analysis, reporting validation, and operational reporting optimization. \n\nExperience building executive-level dashboards and interactive visualizations for both operational and leadership audiences. \n\nWorking knowledge of ServiceNow modules including Incident, Request, Change, Demand, and related operational workflows. \n\nUnderstanding of ServiceNow roles, access controls, workflows, and platform development lifecycle. \n\nStrong analytical, troubleshooting, and problem-solving abilities with exceptional attention to detail. \n\nExcellent communication and stakeholder management skills with the ability to operate independently in client-facing environments. \n\nExperience working within Agile development methodologies using Jira. \n\nAbility to manage multiple priorities in fast-paced, enterprise ServiceNow environments. \n\nPreferred Qualifications Experience with Tableau, Power BI, or other enterprise reporting and visualization platforms. \n\nUnderstanding of ITSM and ITOM operational processes and KPI measurement strategies. \n\nExperience supporting enterprise-scale ServiceNow reporting and analytics environments. \n\nFamiliarity with ServiceNow backend tables, data structures, and reporting optimization techniques. \n\nExperience presenting dashboards, operational metrics, and executive reporting to leadership. \n\nServiceNow Certified System Administrator (CSA) certification. \n\nServiceNow Performance Analytics Micro-Certification or other ServiceNow certifications are a plus. \n\nProduct-minded approach with a strong customer service focus and collaborative mindset. \n\nWhere You’ll Work We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5. \nWhy Astrica? At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun. \nAstrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. \nThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. \nOriginally posted on Himalayas","description_format":"text","description_chars":6001,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T17:28:15Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.876,"p_room":1,"age_days":13,"expected_fill_days":41,"reasons":["seen:13","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/astrica-servicenow-performance-engineer","json_url":"https://alion.io/job/astrica-servicenow-performance-engineer.json","meta":{"generated_at":"2026-10-19T14:51:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10923,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3902195},"rest":"https://alion.io/mcp/rest/get_company?id=3902195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastrica-servicenow-performance-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastrica-servicenow-performance-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastrica-servicenow-performance-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astrica-servicenow-performance-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastrica-servicenow-performance-engineer"}]}