{"id":3554997,"url":"https://alion.io/job/astro-mechanica-it-helpdesk-manager","title":"IT Support Manager","company":{"id":171729,"name":"Astro Mechanica","domain":"astromecha.co","url":"https://alion.io/company/astro-mechanica","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":20,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":155000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"CMMC","optional":false},{"name":"Linux","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T20:24:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-11T06:43:37Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"ABOUT US:\nAstro Mechanica is a vertically integrated aerospace company developing a scalable technology platform to power critical infrastructure, mission operations, and the future of flight. We apply aerospace engineering and quality standards across our products, delivering high performance, reliability, and efficiency for the most demanding operating environments. Astro Mechanica is backed by leading venture and strategic investors, including Andreessen Horowitz (a16z), Giant Step Capital, United Airlines Ventures, and Voyager Ventures.\nWHO WE ARE:\nWe’re a team of passionate engineers dedicated to advancing aerospace. We’re generalists with specialist depth, united by a flat structure and a shared obsession with building things that work well. We move fast, stay pragmatic, and let engineering excellence speak louder than hierarchy.\nWHO YOU ARE:\nYou’re a hands-on IT leader who has built and run IT support teams at fast-growing startups. You know what keeps engineers productive without sacrificing security and compliance. You’re as comfortable configuring a switch or writing an Intune policy as you are coaching a technician or explaining a new control to the team. You’ve worked in regulated environments, and you understand that CMMC, ITAR and EAR aren’t paperwork; they shape how every system is built and used. You take ownership, document what you do, and want to be on-site where the work happens.\nWHAT YOU’LL DO:\nLead, hire and mentor the IT support team, and set clear priorities, SLAs and escalation paths\n\nOwn day-to-day IT support for Windows, macOS and Linux users across the company\n\nAdminister our Microsoft 365 GCC and GCC High tenants, including identity, email, SharePoint, OneDrive and Teams\n\nManage endpoints through Microsoft Intune and Jamf: enrollment, configuration profiles, patching, compliance policies and app deployment\n\nDesign, maintain and troubleshoot our Ubiquiti and Cisco network infrastructure, including switching, wireless, firewalls and VPN\n\nMaintain a CMMC 2.0 compliant environment: implement and monitor controls, collect evidence, and support audits and assessments\n\nEnsure IT systems and processes meet ITAR and EAR requirements for handling controlled technical data\n\nManage onboarding and offboarding, access reviews, and asset lifecycle from procurement to disposal\n\nWrite and maintain IT documentation, runbooks and user-facing guides\n\nPartner with engineering, operations and leadership to evaluate and roll out new tools\n\nWHAT WE’RE LOOKING FOR:\n3+ years of experience managing an IT or support team\n\n3+ years of experience working in a startup environment\n\n3+ years of Windows and macOS administration experience; Linux experience is a huge plus\n\n3+ years administering Microsoft Intune and Jamf MDM platforms\n\nHands-on experience administering Microsoft 365 GCC and GCC High\n\nExperience with Ubiquiti and Cisco networking\n\nExperience administering a CMMC 2.0 compliant work environment\n\nWorking knowledge of CMMC 2.0 and ITAR/EAR compliance requirements\n\nAbility to work full-time in office, Monday through Friday\n\nMust be a U.S. citizen\n\nPERKS & BENEFITS:\nComprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA)\n\n401(k) program and transparent stock option plan\n\nSelf-managed and flexible time-off policy, including PTO, paid holidays, and sick time\n\nADDITIONAL INFORMATION:\nAt Astro Mechanica, we highly value in-office work to foster collaboration and strengthen our company culture. We consider working in the office five days a week an essential part of the employee's role.\nAstro Mechanica is an equal opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":3761,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aerospace Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-31T00:24:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":11,"expected_fill_days":90,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":185000,"is_top_pay":true},"html_url":"https://alion.io/job/astro-mechanica-it-helpdesk-manager","json_url":"https://alion.io/job/astro-mechanica-it-helpdesk-manager.json","meta":{"generated_at":"2026-11-11T09:14:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171729},"rest":"https://alion.io/mcp/rest/get_company?id=171729"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fastro-mechanica-it-helpdesk-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fastro-mechanica-it-helpdesk-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fastro-mechanica-it-helpdesk-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/astro-mechanica-it-helpdesk-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fastro-mechanica-it-helpdesk-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3554997}},{"tool":"search_jobs","arguments":{"company":"astromecha.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3554997},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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