{"id":3542633,"url":"https://alion.io/job/astropay-cards-operations-specialist","title":"Cards Operations 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AstroPay, we're looking for a hands-on, technically driven professional to take ownership of our card operations and drive continuous improvements across our card programs.You'll investigate complex issues, optimize transaction flows, manage operational challenges and lead initiatives from problem identification through implementation, working closely with card networks, issuing processors and cross-functional teams, including Engineering, Product, Fraud and Finance.\nExperience & Qualifications\nExperience in card issuing, card processing or card operations.\nSolid understanding of authorization flows, card networks and issuing processors.\nExperience with APIs, logs and monitoring tools.\nTechnical aptitude and familiarity with Git and AI-assisted development tools.\nProven ability to independently lead initiatives, coordinate stakeholders and drive execution.\nStrong analytical skills, ownership mindset and proactive problem-solving approach.\nExcellent written and spoken English and Spanish (mandatory).\nTasks & Responsibilities\nOwn and optimize card operations, focusing on authorizations, approval rates, transaction processing and overall reliability.\nInvestigate declines, failed transactions and integration issues through SQL queries, API analysis, logs and monitoring tools.\nLead operational projects end to end, coordinating teams, managing dependencies, removing blockers and ensuring execution.\nManage issuing processors and card partners, including incident resolution, escalations and performance improvements.\nMonitor operational KPIs, develop dashboards and alerts, and proactively identify opportunities for improvement.\nWork with Product and Engineering on new integrations, card features, launches and migrations.\nLeverage AI development tools to navigate codebases, contribute code changes and implement automations.\nCollaborate with Fraud, Finance and Compliance on relevant operational and card lifecycle 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