{"id":1411583,"url":"https://alion.io/job/astroyogi-e-commerce-operations-manager","title":"E-Commerce Operations Manager","company":{"id":2800479,"name":"Astroyogi","domain":"astroyogi.com","url":"https://alion.io/company/astroyogi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":66,"open_postings":16,"ghost_share":0.563,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1202},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-10T10:20:19Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-29T00:49:19Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"About the Role\nWe’re looking for a high-ownership E-Commerce Operations Manager to lead and optimize end-to-end operations across Quick Commerce, D2C, and Marketplace channels.\nThis role sits at the intersection of supply chain, technology, and customer experience - ideal for someone who can combine strong execution with data-driven decision-making in a fast-scaling environment. You will play a key role in ensuring operational excellence, inventory efficiency, and seamless order fulfillment across all channels.\nWhat You’ll Own\nMulti-Channel Operations Excellence\nDrive end-to-end operations across Quick Commerce (Zepto, Blinkit, Instamart), D2C (Shopify/App), and marketplaces (Amazon, Flipkart, Myntra, etc.)\nEnsure high service levels through strong control on fill rates, OTIF, dispatch timelines, and customer experience metrics\nIdentify and solve operational bottlenecks across the order lifecycle\nInventory & Supply Chain Optimization\nOwn inventory planning across warehouses, dark stores, and marketplace FCs\nBuild efficient replenishment strategies using demand forecasting and sales velocity\nMinimize stockouts and overstock through smart allocation and inter-channel balancing\nOrder Fulfillment & Logistics\nOversee order processing, dispatch, and last-mile delivery via logistics partners\nOptimize SLA adherence, reduce RTOs, and improve delivery success rates\nManage reverse logistics, returns classification, and inventory reintegration\nMarketplace & Platform Management\nManage marketplace operations including listings, FBA/FBF inventory, and account health\nDrive operational compliance across platforms (labeling, packaging, QC norms)\nResolve claims, chargebacks, and reconciliation issues with platform partners\nVendor & Stakeholder Management\nCollaborate with vendors for procurement, PO planning, and supply continuity\nMaintain strong coordination with warehouse, finance, and customer support teams\nDrive vendor performance through structured tracking and accountability\nFinancial & Compliance Control\nEnsure accurate reconciliation across orders, payments, and vendor invoices\nMaintain GST compliance, documentation accuracy, and audit readiness\nPartner with finance on payment cycles, cost tracking, and reporting\nWhat We’re Looking For\n3-6+ years of experience in E-commerce operations, supply chain, or fulfillment\nStrong exposure to D2C, Quick Commerce, and/or marketplace ecosystems\nHands-on experience with Shopify, Amazon Seller Central, Flipkart Seller Hub, or similar tools\nSolid understanding of inventory management, logistics, and reconciliation processes\nHighly analytical with a problem-solving mindset and bias for action\nAbility to thrive in fast-paced, high-growth environments","description_format":"text","description_chars":2720,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Marketplaces","Personal Development","Precious Stones"],"lifecycle":[{"event":"open","at":"2026-09-28T19:19:41Z"}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.528,"p_room":0.9,"age_days":19,"expected_fill_days":33,"reasons":["conf:28","stale_co","win:mid"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/astroyogi-e-commerce-operations-manager","json_url":"https://alion.io/job/astroyogi-e-commerce-operations-manager.json","meta":{"generated_at":"2026-10-01T04:56:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4539,"day_limit":5000,"remaining_today":461,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}