Program Manager - Professional Services

Program Manager

At Dawn Technologies is a fast-growing technology services company building high-impact teams across Data Engineering, AI, and Backend Development. Our clients include some of the most innovative product companies in the world.

Role Summary

The Program Manager is a client-facing Professional Services delivery role responsible for leading very large, complex, and high-risk customer engagements across single or multiple regions, ensuring they meet scope, schedule, budget, and quality commitments. The role manages At Dawn, customer, and third-party vendor efforts to plan, sell, and implement solutions to customer problems, and carries accountability for both business outcomes and team management.

Role Positioning

- Customer Project Manager/Program Manager within Professional Services

- Direct management of internal and external delivery teams of up to 40 people

- Accountable for program P&L, forecasting, and commercial governance

- Strong external stakeholder management and senior client relationship ownership

- Recognized subject matter expert who shapes delivery methods, policies, and process improvements

Mandatory Background Requirements

- Professional Services / Consulting / Systems Integration experience (mandatory)

- Experience delivering very large or complex programs, single or multi-region, for external clients

- Experience managing high-risk engagements with complex legal and commercial issues

- Experience with SOW-based delivery models and P&L ownership

- Business development and opportunity management exposure preferred

- 2 to 3 tech stacks experience (professional services perspective)

- Compute, CS, HCI, OneView and Composable Infrastructure

- Platform & Workload Modernization - Core

- Storage, SDS and BURA

- Multicloud and Private Cloud (VMware, Nutanix)

- SAP (Infrastructure aligned projects)

- Networking

- Hybrid Workplace

- SDCM

Key Responsibilities

- Professional Services Program Delivery: Owns end-to-end delivery of large, complex, high-risk customer programs, managing scope, schedule, cost, quality, and risk in line with SOW commitments.

- Pre-Sales Support and Opportunity Management: Identifies and develops new opportunities with clients. Supports early qualification and opportunity assessment for large and complex opportunities.

- Financial and Contract Governance: Manages program financials including P&L, budgeting, billing milestones, and change requests.

- External Stakeholder Management: Manages upper-level client delivery relationships and frequently represents At Dawn to customers, partners, and vendors.

- Team Management and Mentorship: Manages internal and external resources with a team size of up to 40 people.

Education and Experience

- Bachelor's degree

- 7+ years of experience in program or project management, or similar Professional Services roles

- PMP certification

- Agile/Scrum certification preferred

- ITIL Foundation preferred

Technical Knowledge Expectations

In-depth understanding of Professional Services operational policies, processes, and methodologies applicable to program and project management. Working understanding of the infrastructure technologies relevant to the engagement, including compute, storage, networking, virtualization, and private and multicloud concepts.

Skills

Program Management, Project Management, IT Project Management, IT Consulting, PMP, ITIL, IT Program Management