Customer Success Manager

Ataccama is seeking a sharp, technically-minded Customer Success Manager to act as the dedicated, trusted advisor for a dedicated portfolio of customers across the EMEA region and beyond, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions. You will serve as a trusted advisor and relationship leader, driving measurable value realization, broad platform adoption, customer loyalty, and advocacy while working cross-functionally on expansions.

In this role, you will develop a deep understanding of customer business and data management priorities and clearly articulate how Ataccama enables their success. You will partner closely with Sales, Product, Engineering, Professional Services, and Support to deliver outcomes that maximize data trust, customer value, and long-term growth. The role will involve engaging with customers in both high touch and tech touch capacities.

The ideal candidate brings strong commercial and technical acumen, a proven ability to drive adoption, retention, and revenue in complex enterprise environments, and a passion for process improvement and automation using AI where possible.

Key Responsibilities

Account Management & Portfolio Advisory

• Account Ownership: Serve as the primary trusted advisor for a portfolio of ~30-40 European accounts, driving product adoption and value on the Ataccama ONE platform.
• Commercial Performance: Own GRR (retention) and NRR (expansion) targets; proactively identify growth opportunities and manage renewal risks.
• Internal Advocacy & Escalations: Act as the customer advocate, bridging communication between client stakeholders and internal teams (Product, Engineering, Support, IT risk, etc.)

Scaled Tech-Touch & Digital Engagement

• Targeted Digital Campaigns: execute authentic, high-value communications regarding Ataccama product releases, webinars, best practices, for lower-priority growth accounts.
• Tech-Touch Evolution: Support the transition toward scalable digital customer journeys by providing feedback to refine product documentation, partner channels, and self-serve workflows.

CS Operations, Strategy & Enablement

• Risk & Churn Forecasting: Analyse long-term customer engagement and risks and End-of-Life (EOL) timelines beyond the current quarter.
• Financial & Partner Planning: Coordinate invoice schedules and revenue tracking for accounts (including partner reseller accounts) to ensure financial alignment, utilising automation / AI wherever possible.
• Global Enablement Collateral: Synthesize technical roadmaps and product updates into reusable slide decks, meeting cheat sheets, and best-practice guides for the global CSM team.

What We Are Looking For

• Experience: 5+ years of experience in customer-facing B2B software roles (e.g., Associate CSM, Technical Support, Implementation Specialist, or Account Management)-ideally your 2nd or 3rd full-time role.
• Technical Mindset: You enjoy digging into complex product capabilities and aren't afraid of complex technical concepts. Experience in data management, data pipeline tools, analytics, or developer tools (or at a competitor in the space) is a huge plus.
• Analytical & Data Skills: Comfortable working with data and spreadsheets (Excel/Google Sheets formulas, pivot tables, basic data manipulation) to support CS Ops initiatives.
• Communication: Exceptional written and spoken English. Ability to translate technical capabilities into clear business value for customer stakeholders.
• Drive & Growth Ambition: Eager to learn, take on operational responsibility, and grow into a senior CS or CS Leadership role over time.
• Location: Hybrid, based in or willing to relocate to Prague. Occasional travel to customer sites throughout Europe will be required.

Why Join Us?

• Direct Mentorship: Work hand-in-hand with Customer Success Leadership on both strategic account work and CS Operations.
• Growth Path: Clear room for progression in a high-growth sector. You’ll be given real ownership from day one.
• Vibrant Environment: Join our Prague office in a dynamic, international team context.