{"id":2943509,"url":"https://alion.io/job/atbtech-client-success-manager","title":"Client Success Manager","company":{"id":4422083,"name":"atbtech","domain":"atb-tech.com","url":"https://alion.io/company/atb-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T13:30:50Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T17:39:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nWe are seeking a client-focused and strategic Client Success Manager to join our team. In this role, you will serve as the primary relationship owner for an assigned portfolio of clients, helping ensure they receive ongoing value from our services and remain aligned with the right technology strategy to support their business goals.\nThe Client Success Manager is responsible for building trusted advisor relationships, driving proactive communication, monitoring client health, and partnering across internal teams to deliver a strong overall client experience. This individual will play a key role in supporting retention, identifying risks early, and helping clients plan for future needs through regular business reviews, service insights, and long-term account planning.\nThis role is ideal for someone who is consultative, organized, and comfortable working at the intersection of client relationship management, service delivery, and strategic account support.\nMain Responsibilities\nClient Relationship Management\nBuild and maintain trusted advisor relationships with assigned clients, serving as the primary point of contact for the overall client experience.\nDevelop a strong understanding of each client’s business priorities, operational challenges, and long-term goals.\nDrive proactive communication with clients through regular touchpoints, strategic conversations, and follow-up on key initiatives.\nEnsure clients feel informed, supported, and confident in the direction of the partnership.\n Client Health, Retention, and Strategic Planning\nMonitor client health and engagement across assigned accounts, identifying risks, service concerns, or signs of dissatisfaction early.\nProactively address retention risks by coordinating with internal stakeholders and helping drive appropriate action plans.\nLead Quarterly Business Reviews (QBRs) and other strategic client meetings to review performance, align on priorities, and discuss future opportunities.\nDevelop and maintain strategic account plans focused on client goals, service alignment, retention, and long-term partnership health.\nProvide clients with relevant reporting, service insights, trend analysis, and recommendations for improvement.\nManage client escalations by coordinating with internal teams, ensuring timely resolution and clear communication to clients throughout the process.\nSupport renewal readiness by ensuring alignment, client satisfaction, and clear articulation of value delivered, while partnering with sales on pricing, proposals, and commercial execution.\nCross-Functional Collaboration\nPartner closely with service delivery, leadership, sales, and other internal teams to align resources and support client outcomes.\nCoordinate service delivery across internal teams to ensure client needs, priorities, and expectations are consistently met.\nAdvocate internally for client needs while balancing service quality, operational sustainability, and business priorities.\nHelp ensure alignment between client expectations and the services being delivered.\nCoordinate internal follow-up on client concerns, service gaps, and strategic priorities.\nOpportunity Identification and Account Support\nIdentify potential projects, service enhancements, or improvement areas, and partner with sales to evaluate and advance commercial opportunities where appropriate.\nPartner with Inside Sales or sales teams to transition identified needs into qualified opportunities and support successful advancement through the sales process.\nSupport long-term client success by ensuring needs are identified and aligned with appropriate internal resources.\nOnboarding and Process Improvement\nSupport and coordinate the client onboarding experience in partnership with internal teams to ensure a smooth transition from sales to service delivery.\nHelp improve client success processes, communication cadence, and account management workflows over time.\nContribute to a consistent and scalable client experience across the lifecycle of the account.\n Industry and Market Awareness\nStay informed on industry trends, client challenges, and changes in technology that may impact assigned clients.\nBring relevant insights and recommendations to client conversations where appropriate.\nRequirements\n4+ years of experience in Client Success, Account Management, Customer Success, Service Delivery, or a related client-facing role, preferably within an IT services, managed services (MSP), or technology environment.\nStrong consultative communication skills with the ability to build credibility and trust with clients at multiple levels of an organization.\nDemonstrated ability to understand client needs and translate them into clear, actionable recommendations.\nExperience managing client relationships with a focus on retention, satisfaction, and long-term partnership growth.\nAbility to identify and manage client risk, including dissatisfaction, disengagement, or service concerns.\nStrong problem-solving and conflict resolution skills, with the ability to coordinate the right internal resources when issues arise.\nProfessional verbal and written communication skills, including comfort leading executive-level conversations and presentations.\nStrong organizational and time management skills, with the ability to manage multiple accounts, priorities, and follow-up items effectively.\nAbility to work cross-functionally and build strong internal partnerships across service, sales, and leadership teams.\nComfort discussing technical concepts with clients and communicating those concepts clearly to both technical and non-technical audiences.\nSelf-starter mindset with sound judgment, attention to detail, and adaptability in a fast-paced environment.\nBachelor’s degree or equivalent relevant experience preferred.\nPreferred Qualifications\nExperience working in an MSP, technology services, IT consulting, or recurring-revenue services environment.\nExperience leading Quarterly Business Reviews, strategic account reviews, or client planning sessions.\nFamiliarity with service performance reporting, account health management, and retention-focused client success practices.\nExperience working with clients across multiple industries or business verticals.\nSuccess in This Role Will Be Measured By\nClient Retention\nRevenue Retention\nClient Churn Rate\nQBR completion for assigned clients\nCSAT Score\nNPS\nClient Health\nReferrals\nWhat ATB Technologies Brings To The Table\nCompetitive compensation package, and full employee benefits package. \nAn award-winning collaborative, flexible, innovative, and supportive culture - INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 501 and St. Louis Fast 50 awards. \nUnlimited Vacation Policy, Matching 401k, 8 Paid Holidays. \nCompany-paid lunch offered two days per week. \nRemote work offered on Fridays each week. \nEmployer-paid Employee Health/Dental/Vision Benefits. \nDisclosures\nThe compensation listed for this role represents a good-faith estimate of expected first-year On-Target Earnings (OTE). Actual earnings may vary based on individual performance and applicable team or company metrics. Compensation is structured as a base salary plus performance-based bonuses.\nSalary Description\n$65,000 - $90,000\nNotice of AI Use in Job Application Review\nAs part of our commitment to creating a fair, efficient, and consistent hiring process, we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills and experience, and assist in comparing a candidate’s qualifications with the requirements of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.\nAll resumes and applications are reviewed by a member of our hiring team. AI tools are used to assist in the review process, but they do not make hiring decisions. Final hiring decisions are made by human reviewers based on the qualifications, experience, and overall fit of each candidate.","description_format":"text","description_chars":8242,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-20T18:05:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:4","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/atbtech-client-success-manager","json_url":"https://alion.io/job/atbtech-client-success-manager.json","meta":{"generated_at":"2026-10-26T19:49:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422083},"rest":"https://alion.io/mcp/rest/get_company?id=4422083"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatbtech-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatbtech-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatbtech-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atbtech-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatbtech-client-success-manager"}]}