eBusiness Account Manager

This is not a digital marketing role.

The candidate is required to understand the digital technologies ecosystem

ATCOM is the leading digital business agency in Greece and handles a selection of significant digital projects and solutions in Greece in a variety of sectors, such as Β2C & B2B commerce, finance, telco, travel, news portals, intranets or other business critical web and mobile applications, for the private and public sector.

From the very beginning and through 2 decades of experience we have been valuing every colleague that contributes to our success. We believe in autonomy of individuals and teams, so we look for self-motivated and goal focused people. Ultimately, we want you to be passionate about your work and about creating digital solutions that you and your peers would love to use and be proud of.

Role Description

The eBusiness Account Manager has a pivotal role in ATCOM, responsible for fostering and expanding relationships with clients who conduct digital businesses such as ecommerce, content portals, intranets and other transactional digital applications. This position demands a strategic mindset, effective communication, and a solid understanding of digital technologies. Key responsibilities include building strong relationships with clients, providing valuable insights and upselling services to drive growth and engaging with new clients.

eBusiness Account Managers serve as the main point of contact for clients, addressing inquiries, resolving issues, and implementing high level plans tailored to business objectives, scoping and estimating costs and selling digital projects. Success is measured by metrics such as client retention, revenue growth, and customer trust.

The ideal candidate for the eBusiness Account Manager role is a talented individual with a passion for all things digital. They must have good organizational skills and the urge to promote an authentic, confident, visionary and customer focused face to existing and new clients and partners.

Requirements

The ideal candidate should be able to:

Industry/Technical Expertise:

• Understand the technologies and infrastructures involved in building Web/mobile apps
• Possess deep comprehension of the digital products and services ecosystem.
• Maintain solid understanding of how ecommerce works and what contributes to a successful e-business.

Client partnership:

• Develop and nurture strong, long-lasting relationships with clients to gain a deep understanding of their business goals, challenges, and needs.
• Act as the point of contact during challenging situations, addressing client concerns promptly and effectively. Collaborate with internal teams to resolve issues and provide timely solutions.
• Identify opportunities for account expansion and upselling, ensuring clients are aware of our full range of products and services that can add value to their business.
• Identify and pursue opportunities to acquire new clients and expand our customer base.
• Proactively engage with clients through various channels, including face-to-face meetings, phone calls, emails, and virtual interactions.

Monitoring & Analysis:

• Monitor key performance indicators and success metrics to measure the overall health of client accounts (Project, Support, Asset and Client P&L). Work towards achieving high client satisfaction and retention rates.
• Make sure that all payments will take place as contracted, and all invoices are issued in time in alignment with clients.
• Keep internal tools and systems up to date with correct information (CRM, ERP etc.)
• Liaise with cross-functional teams to assign project and provision client contract signing, renewal and amendments.

Extraversion:

• Attend industry events, conferences and meetups to network, build connections and expose ATCOMs profile.
• Stay up to date with industry trends, market changes, and competitor activities to provide valuable insights to clients

Qualifications:

• Bachelor's degree in Computer science, Technology, Business, or a related field.
• Proven 2-4 years' experience as an Account Manager and/or in a similar digital agency role.
• Good understanding of the digital transformation processes, concepts, methodologies and industry trends is desirable.
• Excellent verbal & written communication, negotiation, and presentation skills both in Greek and in English.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Demonstrated ability to handle crises and defuse challenging situations with diplomacy and professionalism.
• Passion for building relationships and delivering exceptional customer experiences.
• Proficient in using CRM software and other relevant tools.

Benefits

• Private Health Insurance - covering you and your loved ones, because your family’s well-being matters to us.

• Unlimited Coffee - enjoy free coffee anytime at our cozy on-site cafeteria.
• 24/7 Mental Health Support - unlimited access to professional psychological support whenever you need it.
• Nutrition Support - guidance from a professional nutritionist to help you stay healthy and energized.
• In-House Training & Education - grow your skills with tailored learning opportunities.
• Paid Training - we invest in your professional development.
• Attendance at Conferences & Events - stay connected and up-to-date with industry trends.
• Competitive Compensation Package - because great work deserves great rewards.
• Excellent Career Prospects - we support your growth and long-term success.

At ATCOM, we are proud to be an Equal Opportunity Employer, fostering an inclusive work environment that values diversity. We believe in treating all individuals with respect and fairness, promoting collaboration and innovation for our collective success.