{"id":2402078,"url":"https://alion.io/job/atea-junior-customer-service-support-specialist","title":"Junior Customer Service Support Specialist","company":{"id":187405,"name":"Atea","domain":"atea.lv","url":"https://alion.io/company/atea-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ReachMee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T23:49:29Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-03T05:20:38Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Position Type: Full-time\nLocation: Antonijas iela 17\nWorking Model: Hybrid\nWorking hours: 09:00-18:00\nAre you detail-oriented, curious, and ready to start your career in customer service support?\n Join us as a Junior Customer Service Support Specialist and become part of a company that values precision, collaboration, and growth. As a Junior Customer Service Support Specialist, you’ll be part of a supportive team ensuring smooth day-to-day operations, from handling customer service processes to managing back-office activities. This is a great opportunity to learn, grow, and develop into a knowledgeable specialist while contributing to high service quality and customer satisfaction. If you're detail-oriented, eager to learn, and passionate about delivering excellent service, this is your chance to shine!\nWhat You’ll Do:\nAs a Junior Customer Service Support Specialist, you'll play a key role in ensuring smooth and efficient support operations. Your responsibilities will include:\nAccurately enter and manage customer service support processes\nHandling hardware warranty activations, master data administration, billing, quoting, and renewals\nManaging ordering and other back-office operations to maintain high service quality and customer satisfaction\nContributing to company goals in a cost-effective and efficient manner\nYOU are exactly what we seek, if you have/are:\nWe’re looking for someone who is motivated, reliable, and ready to grow. Here’s what will help you succeed:\nKnowledge and proficiency of MS Office and good computer skills\nStrong English skills both spoken and written\nAccuracy, punctuality, precision and attention to details\nExcellent communication and interpersonal skills for effective teamwork and collaboration\nAble to work in dynamic environment, structured and analytical minded\nA commitment to high-quality standards and continuous improvement\nPatience and the ability to follow procedures carefully\nCuriosity and drive to become a knowledgeable and experienced specialist.\nAs this is a Junior position, we welcome to apply people without experience - we will teach all you need to know to successfully learn and grow in this role and beyond! People who do have some kind of previous experience as mentioned below, will be considered as an advantage:\nPrevious data administration experience\n\nKnowledge and experience working with ERP systems, such as SAP\n\nExperience in Customer Service, Procurement, Finance, or Licensing\n\nWhat we ensure and offer at Atea Global Services:\nAn international, culture-driven, welcoming and inclusive environment\nTraining and growth opportunities - Company-sponsored training and certifications starting with your work responsibilities to your overall growth and vision for your career future\nCompany events and an active social life\nCovered telephone expenses after probation period\nA cozy, new modern office at the heart of city with free parking\nGym membership with a symbolic co-payment\nCompany covered health insurance (starting from first day)\nSome additional details about the position:\nFull-time | On-site \nOur primary workplace is the office, where collaboration and team spirit thrive. Upon successfully completing the probation period, meeting performance standards, and based on business needs, you’ll have the opportunity to transition to a hybrid work model. This means working at least three days in the office, with the flexibility to choose your work environment for the rest of the week-whether it’s enhancing your productivity at home or finding your own perfect workspace in the office!\nWork location | Our new cozy & modern office in the heart of Riga, Antonijas iela 17 (Magdalēnas kvartāls)\nWorking hours | 9:00-18:00\nMonthly gross salary | 1300 EUR\nGross salary: 1300 EUR","description_format":"text","description_chars":3766,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events","Growth opportunities","Gym membership","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T23:49:29Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.391,"p_room":0.35,"age_days":21,"expected_fill_days":9,"reasons":["conf:0","velocity","win:tail","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/atea-junior-customer-service-support-specialist","json_url":"https://alion.io/job/atea-junior-customer-service-support-specialist.json","meta":{"generated_at":"2026-11-03T06:07:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8332,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":187405},"rest":"https://alion.io/mcp/rest/get_company?id=187405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatea-junior-customer-service-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatea-junior-customer-service-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatea-junior-customer-service-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atea-junior-customer-service-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatea-junior-customer-service-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2402078}},{"tool":"search_jobs","arguments":{"company":"atea.lv","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2402078},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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