Junior German Speaking IT Support Specialist

Position Type: Full-time

Location: Antonijas iela 17

Working Model: Hybrid

Working hours: 09:00-18:00

Ready to kick-start your IT career while using your German language skills?

We’re looking for a Junior IT Support Specialist (German-speaking) to join our Servicedesk team!

In this role, you’ll support colleagues with everyday technical issues and help ensure a smooth and reliable IT experience across the organization.

If you're confident working with computers, enjoy helping others, and want to grow your skills in a collaborative environment - we’d love to hear from you!

Your responsibilities:

• Handle customer phone calls in line with service goals.
• Resolve incidents and requests remotely within defined service levels.
• Monitor and follow up on active cases to ensure timely resolution.
• Perform efficient troubleshooting and document actions taken.
• Adhere to established processes and procedures.
• Communicate clearly with customers about case progress.
• Escalate cases not meeting service level expectations.
• Take ownership of assigned customer cases.
• Suggest task optimizations based on experience and initiative.
• Participate in team and departmental meetings.

What makes you a great fit:

• Completed secondary education.
• Fluent in German (B2+ level).
• Fluent in English (B2+ level).
• IT education (preferable).
• ITIL Foundation certification (preferable).

Benefits

• An international, culture-driven and welcoming environment.
• A hybrid working model.
• Training and growth opportunities, including company-sponsored certifications and learning tailored to your career goals.
• Company events and an active social life.
• Covered telephone expenses (after probation).
• A modern, cozy office in the heart of Riga at Antonijas iela 17 (Magdalēnas kvartāls), with free parking.
• Gym membership with a symbolic co-payment.
• Company-covered health insurance starting from your first day.

Gross salary range: 1650 EUR