{"id":3735909,"url":"https://alion.io/job/ateme-deployment-and-support-engineer-2","title":"Deployment and Support Engineer","company":{"id":53125,"name":"ATEME","domain":"ateme.com","url":"https://alion.io/company/ateme","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Shenzhen, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-03T15:16:57Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T20:53:06Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Company\nIf you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.\nAteme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platformslike Netflix.\nThrough our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.\nGuided by a robust CSR policy, we are committed to makethe entertainmentand video experience captivating, greener,accessible to everyone, as well as promote our employees’ well-being and ethical business practices.\nAt Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.\nJoin us and help shape the future of video delivery!\nIn order to support its growth in APAC region, ATEME is recruiting a Deployment & Support Engineer.\nPosition Summary\nThe Deployment & Support Engineer is responsible for the deployment, integration, operation, and lifecycle support of video delivery solutions across Hong Kong, Greater China, Taiwan, Mongolia, and the wider Asia-Pacific region.\nActing as a trusted technical advisor, the engineer supports strategic customers throughout project delivery, service adoption, operational optimization, and ongoing support.\nThe role requires strong expertise in video compression, DTH/DTT broadcast systems, OTT streaming technologies, CDN platforms, Linux environments, and IP networking.\nIt also requires a proactive approach to AI adoption and automation, leveraging artificial intelligence tools in day-to-day activities to enhance technical problem-solving, operational efficiency, service quality, and customer experience.\nKey Responsibilities - Project Delivery & Deployment\nPerform Factory Acceptance Tests (FAT), system integration, validation, and end-to-end testing.\nLead deployment, commissioning, and integration activities with customer technical teams.\nCoordinate software upgrades, migrations, patches, and feature rollouts.\nDeliver customer training, knowledge transfer sessions, and operational handover activities.\nMaintain accurate deployment, architecture, and project documentation.\nCustomer Support & Service Management\nAct as the primary technical contact for assigned customers.\nManage escalations and coordinate with Engineering, Product Management, Operations, and Sales teams.\nPerform troubleshooting, root cause analysis, and corrective actions for complex technical incidents.\nDevelop preventive maintenance plans, platform health checks, and service improvement initiatives.\nEnsure SLA compliance and effective case management.\nCoordinate support with L2/R&D, cloud vendors, and third-party suppliers.\nManage RMA and hardware replacement activities when required.\nTechnical Expertise\nStrong understanding of DTH, DTT, IPTV, OTT, and hybrid video delivery architectures.\nHands-on experience with MPEG-2, MPEG-4 AVC/H.264, HEVC/H.265, statistical multiplexing, multiplexing, transcoding, and packaging workflows.\nDeep knowledge of HLS, MPEG-DASH, adaptive bitrate streaming, DRM, and low latency streaming.\nExperience with CDN architectures, origin platforms, edge caching, performance monitoring, andcontent delivery troubleshooting.\nStrong Linux administration and virtualization experience.\nSolid understanding of TCP/IP, HTTP/HTTPS, DNS, SSL, routing, multicast, and network diagnostics.\nExperience with AWS, Azure, Docker, Kubernetes, and cloud-native deployments is highly desirable.\nQualifications & Experience\nBachelor's degree in Computer Science, Telecommunications, Electronics, Broadcast Engineering, or related discipline.\n3-6+ years of experience in deployment, technical support, system integration, broadcast,\nOTT, video compression, or CDN environments.\nProven experience supporting mission-critical video delivery platforms.\nStrong customer-facing experience and technical escalation management skills.\nCore Competencies\nExcellent communication and stakeholder management skills.\nStrong analytical and troubleshooting capabilities.\nHigh level of ownership, accountability, and autonomy.\nAbility to collaborate across Customer Engineering, Product, R&D;, Sales, and Operations teams.\nFluent English required; Cantonese and/or Mandarin would be advantageous.\nTravel Requirements\nAbility to travel the Asia-Pacific region (approximately 20-30%) for deployments, upgrades,workshops, and escalation support.\nPreferred Industry Background\nPay-TV Operators, Satellite Operators, Broadcasters, OTT Platforms, Telecom Operators, CDN Providers, Media Technology Vendors, Video Compression Solution Providers, or System Integrators.\nLocation: Shenzhen, China\nWhy Join Ateme?\nBe part of an innovative culture\nATEME encourages creativity, agility, and forward-thinking ideas to help shape the future of video streaming and media technology.\n\nJoin a collaborative and people-focused environment\nWe value teamwork, diversity, and mutual support, fostering a workplace where employees can learn, grow, and succeed together.\n\nBuild meaningful impact on a global scale\nWork on solutions used by leading broadcasters, streaming platforms, and service providers worldwide while contributing directly to the company’s success.\n\nEQUAL EMPLOYMENT OPPORTUNITY\nAteme SA and all its subsidiaries respects Equal Opportunity. 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