{"id":1842307,"url":"https://alion.io/job/ateme-deployment-and-support-engineer-france","title":"Deployment and Support Engineer France","company":{"id":53125,"name":"ATEME","domain":"ateme.com","url":"https://alion.io/company/ateme","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rennes, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":46000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"TCP/IP","optional":true},{"name":"VLAN","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-03-13T17:11:34Z","employer_posted_date":"2026-03-13","last_verified_at":"2026-10-27T11:12:17Z","board_verified":true,"closed_at":null,"days_open":227,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":227},"description":"If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.\nAteme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.\nThrough our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.\nGuided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.\nAt Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.\nJoin our international team for an exciting journey in shaping the future of video!\nIn order to support this plan, we are recruiting a Customer Deployment and Support Engineer. Are you ready to take on a pivotal role where your skills in project deployment and technical support will make a real impact? Join us on a mission to redefine excellence in EMEA - Northern Europe.\nMain activities\nProject Delivery:\nLead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams,\n\nManage project deployment schedules, optimizing efficiency,\n\nIdentify project risks and develop comprehensive mitigation plans,\n\nFoster and maintain strong relationships with customers,\n\nRegularly report project progress to management, proactively identify and address issues that could impact project success.\n\nCustomer Support:\nDeliver multichannel (Phone, e-mail, chat and onsite) technical support to customers,\n\nManage incidents from submission to resolution, ensuring timely and effective solutions,\n\nConduct in-depth analysis of technical issues reported by customers,\n\nElaborate and replicate issues in test platforms to facilitate efficient problem resolution,\n\nManage CRM (Jira) database: incident tracking and management,\n\nValidate new features, patches and hot fixes with customers,\n\nContribute to the continuous improvement of the support process.\n\nProject Deployment:\nPerform the Factory Acceptance Test,\n\nVerify interoperability between Ateme solutions and customer ecosystems,\n\nDeploy platforms in customer infrastructures,\n\nGenerate comprehensive project and maintenance documentation,\n\nPrepare and deliver technical training sessions to key customers,\n\nManage Site Acceptance Tests,\n\nCreate and maintain technical notes for our product knowledge base,\n\nContribute to the improvement of project deployment processes,\n\nProvide internal support to other teams, particularly in pre-sales activities.\n\nExperience Required\nEngineering diploma in computer science or related technical fields,\n\nC2 level (native/bilingual) French and fluent English are required; any other languages are a plus,\n\nMid to senior technical experience in customer support and deployment and/or R&D,\n\nStrong skills in Linux Administration,\n\nGood understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark),\n\nGood technical skills in container virtualization (docker), Kubernetes and Cloud deployment solutions,\n\nCultural Knowledge on video streaming protocols and digital video,\n\nStrong verbal and written communications skills with an ability to navigate and communicate at all levels,\n\nGood problem investigation and solving skills,\n\nAbility to work within a multi-cultural team and travel in different EMEA countries.\n\nLocation:\nRennes or Paris (Velizy-Villacoublay), France\nEQUAL EMPLOYMENT OPPORTUNITY\nAteme SA and all its subsidiaries is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.","description_format":"text","description_chars":3900,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-04T17:50:50Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.145,"p_room":0.28,"age_days":227,"expected_fill_days":31,"reasons":["conf:4","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ateme-deployment-and-support-engineer-france","json_url":"https://alion.io/job/ateme-deployment-and-support-engineer-france.json","meta":{"generated_at":"2026-10-27T15:08:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4026,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53125},"rest":"https://alion.io/mcp/rest/get_company?id=53125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fateme-deployment-and-support-engineer-france"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fateme-deployment-and-support-engineer-france"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fateme-deployment-and-support-engineer-france"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ateme-deployment-and-support-engineer-france\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fateme-deployment-and-support-engineer-france"}]}