{"id":3288720,"url":"https://alion.io/job/ateme-deployment-and-support-engineer","title":"Deployment and Support Engineer","company":{"id":53125,"name":"ATEME","domain":"ateme.com","url":"https://alion.io/company/ateme","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dubai, United Arab Emirates","Cluj-Napoca, Romania","Belgrade, Serbia","Bucharest, Romania"],"countries":["AE","RO","RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-26T09:14:16Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T16:46:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"If you have ever watched a television show or live event or enjoyed a movie in VOD on your phone or tablet, this experience was likely brought to you through an Ateme solution.\nWe are Ateme (PARIS: ATEME). We are the video delivery leader helping leading content providers, service providers and pure streaming players boost their engagement, acquire new viewers, and create new sources of revenues. Leveraging our continuous investment in R&D and innovation, we empower our customers to deliver a high quality of experience on any screen.\nDelivering video experiences also has an impact on our world. That’s why our multiple award-winning engineering teams design efficient and flexible solutions that cut waste, with no compromise on quality. So that viewers can enjoy their unique experiences - and the world we live in - well into the future.\nThanks to a strong CSR policy that reinforces our mission to “Make the entertainment and video experience captivating, greener, and accessible to everyone,” we strive every day to build a better and more sustainable future for our planet, our people, and our ecosystem.\nAt Ateme, we value innovation, collaboration, empowerment, agility, andeveryone’s contributions. We offer cross-culture enrichment thanks to employees of 30 different nationalities. We consider the globe as our playground and we facilitate mobility internationally, especially in our offices in France, Sao Paulo, Denver, New York and Singapore.\nBe part of our team and join our fantastic journey!\nIn order to support this plan, we are recruiting a Customer Deployment and Support Engineer\nBe part our team and join our fantastic journey!\nMain activities\nAre you ready to take on a pivotal role where your skills in project deployment and technical support will make a real impact? Join us in a mission to redefine excellence in South Europe and the Middle East.\nProject Delivery:\nLead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams.\n\nManage project deployment schedules, optimizing efficiency,\n\nIdentify project risks and develop comprehensive mitigation plans,\n\nFoster and maintain strong relationships with customers,\n\nRegularly report project progress to management, proactively identify and address issues that could impact project success.\n\nCustomer Support:\nDeliver multichannel (Phone, e-mail and onsite) technical support to customers,\n\nManage incidents from submission to resolution, ensuring timely and effective solutions,\n\nConduct in-depth analysis of technical issues reported by customers,\n\nElaborate and replicate issues in test platforms to facilitate efficient problem resolution,\n\nManage CRM (Jira) database: incident tracking and management,\n\nValidate new features, patches and hot fixes with customers,\n\nContribute to the continuous improvement of the support process.\n\nProject Deployment:\nPerform the Factory Acceptance Test,\n\nVerify interoperability between Ateme solutions and customer ecosystems,\n\nDeploy platforms in customer infrastructures,\n\nGenerate comprehensive project and maintenance documentation,\n\nPrepare and deliver technical training sessions to key customers,\n\nManage Site Acceptance Tests,\n\nCreate and maintain technical notes for our product knowledge base,\n\nContribute to the improvement of project deployment processes,\n\nProvide internal support to other teams, particularly in pre-sales activities.\n\nExperience Required\nEngineering diploma in computer science or related technical fields,\n\nFluent in English, fluent spoken Arabic will be an advantage,\n\nA first technical experience in customer support and deployment and/or R&D would be appreciated,\n\nStrong skills in Linux Administration,\n\nGood understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark),\n\nGood technical skills in container virtualization (docker), Kubernetes and Cloud deployment solutions\n\nCultural Knowledge on video streaming protocols, and digital video,\n\nStrong verbal and written communications skills with an ability to navigate and communicate at all levels,\n\nGood problem investigation and solving skills,\n\nAbility to work within a multi-cultural team, travels in different EMEA countries.\n\nLocation:\nIdeally based in Dubai, UAE, with regular travel across the EMEA region. We are also open to candidates based in Belgrade, Serbia; Cluj-Napoca or Bucharest, Romania, as well as other locations across Southern Europe, provided there is flexibility to travel for business.\nPlease note that this position is not eligible for relocation support. Candidates should therefore already be based in, or have the right to work in, one of the locations considered for the role.\nEQUAL EMPLOYMENT OPPORTUNITY\nAteme SA and all its subsidiaries is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.","description_format":"text","description_chars":4970,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"},{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-26T19:24:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/ateme-deployment-and-support-engineer","json_url":"https://alion.io/job/ateme-deployment-and-support-engineer.json","meta":{"generated_at":"2026-10-29T20:15:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30151,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53125},"rest":"https://alion.io/mcp/rest/get_company?id=53125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fateme-deployment-and-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fateme-deployment-and-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fateme-deployment-and-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ateme-deployment-and-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fateme-deployment-and-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3288720}},{"tool":"search_jobs","arguments":{"company":"ateme.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3288720},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}