{"id":1185814,"url":"https://alion.io/job/athaybk-zixunzhuancaikefuxitongzhengaigongchengshi","title":"【資訊專才】客服系統整合工程師","company":{"id":2680759,"name":"Cathay United Bank CUBE","domain":"cathay-cube.com.tw","url":"https://alion.io/company/cathay-cube","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"Gitflow","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-24T14:44:34Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T14:47:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"為什麼加入我們?\n1.客服核心系統實戰：參與 Contact Center、語音系統等核心平台建置與維護，累積第一線客服技術經驗。\n2.多元技術應用：從 Java EE、Web 前端到語音通訊技術，涵蓋客服與語音整合全方位能力。\n3.跨部門合作舞台：與客服中心、行銷、資訊團隊密切協作，提升服務效率與客戶體驗。\n4.數位轉型推手：導入 ChatBot、自動語音檢測等新技術，推動智能客服與數位化服務。\n5.影響力與成就感：你的開發與維運，將直接影響數百萬客戶的服務體驗與品牌價值。\n工作內容\n1.客服中心資訊系統\n-規劃、開發與維護 Contact Center 系統（含 CTI、錄音系統）。\n-持續優化客服平台，確保高效能與穩定性。\n2.語音系統管理\n-規劃、管理與維運客服電話語音系統。\n-進行 SIP 協定與 VoIP 技術的配置與測試。\n3.新技術導入與專案支援\n-評估 ChatBot、自動質檢等智能客服相關技術。\n-參與專案建置，整合語音與客服應用系統。\n技能\n1.Java EE、J2EE 開發經驗\n2.HTML、CSS、JavaScript 前端技術\n3.ANSI SQL 資料庫操作與查詢\n4.Git / Gitflow 版本控制\n5.專案管理工具（如 Jira）\n知識\n1.系統分析設計與文件撰寫能力\n2.網路通訊協定（IP、SIP、VoIP）\n3.語音通訊與 CTI 系統架構\n人格特質\n1.持續學習、積極主動，能快速吸收新知識\n2.具備高抗壓性與良好的問題分析能力\n3.注重團隊合作與跨部門協調能力\n4.善於表達與溝通，能精準傳達需求\n我們的福利\n在國泰，我們不只重視專業表現，更希望你在生活、家庭與成長上都能獲得全方位支持。以下是我們用心設計的福利亮點：\n1.彈性學習與進修\n-完成指定任務，每年享有 專屬學習假，支持你持續成長\n-提供 國泰學習網、Hahow 等數位平台不限次數學習讓你兼修軟硬實力\n-特定校系在職進修申請可免學雜費並提供專業證照考照補助金\n2.家庭與育兒支持\n-新婚賀金\n-生育津貼\n-子女教育補助，陪伴你照顧家庭也兼顧職涯\n3.健康福祉與多元福利\n-免費健檢，並提供心理諮詢EAP服務，照顧你的身心健康\n-員工持股信託計畫，一起參與公司經營，共創價值\n-購屋專案貸款優惠利率，助你安居樂業\n4.工作與生活平衡\n-端午、中秋等重要節日發放禮金，傳遞重要時刻的祝福\n-生日禮金，陪伴你度過每一個重要的日子\n-旅遊補助，放鬆充電更無負擔\n-不定期舉辦秋遊、郊遊或特色團康活動，讓大家走出辦公室，放鬆心情、創造共同回憶","description_format":"text","description_chars":1080,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T14:44:34Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:9","win:early","comp:brand"],"computed_at":"2026-09-25T00:12:04Z"},"pay":null,"html_url":"https://alion.io/job/athaybk-zixunzhuancaikefuxitongzhengaigongchengshi","json_url":"https://alion.io/job/athaybk-zixunzhuancaikefuxitongzhengaigongchengshi.json","meta":{"generated_at":"2026-09-25T00:12:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":258,"day_limit":5000,"remaining_today":4742,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}