{"id":297380,"url":"https://alion.io/job/athelas-operations-manager-patient-experience-2","title":"Operations Manager, Patient Experience","company":{"id":1931,"name":"Athelas","domain":"athelas.com","url":"https://alion.io/company/athelas","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":140000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":251},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-05T14:49:12Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-26T17:53:18Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.\nHealthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.\nOur team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.\nThe future of healthcare is being built right now. Come deliver this transformation.\nAbout the Role\nEvery year, hundreds of millions of patients call, message, and navigate the largest health systems in the country and increasingly, they're interacting with Commure's AI. Our Patient Experience suite (AI Call Center, Orchestrator, and Care Pathways) is one of the fastest-growing products in the company, and it sits at the messy, high-stakes intersection of healthcare access and administrative reality.\nThis role is for someone who wants to live inside that. You'll be the operational owner for some of our customers, embedding with their teams, driving deployments live, and then relentlessly making them better. It's part launch, part customer success, part product builder. You don't need to be an Engineer today, but you should be hungry to build, comfortable with AI tooling, and the kind of person who'd rather prototype the fix than write a ticket about it.\nWhat You'll Do\nOwn product launches and adoption as the person customer leadership calls when something matters\n\nBuild to unblock: When a customer is stuck, you prototype the workflow, process or feature\n\nDevelop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do\n\nTurn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering\n\nSpend time on-site on a regular basis. The most valuable work happens in the room\n\nManage escalations in ways that strengthen the relationship\n\nHelp customers unlock the full potential of Commure’s AI\n\nContribute to internal process and documentation - identifying gaps, proposing improvements, and owning initiatives through to completion\n\nWho you are\n3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role\n\nFluent with numbers; you reason from data by default\n\nYou like to build, and you've used LLMs to prototype something real\n\nYou've run complex projects with stakeholders who don't all agree\n\nYou bring order to ambiguity instead of waiting for a plan\n\nPlease be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com, @ commure.com or @ augmedix.com. Any emails from other domains are not affiliated with our organization.\nEmployees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.","description_format":"text","description_chars":4096,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Patient Monitoring","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-09-05T14:49:12Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.622,"p_room":0.45,"age_days":50,"expected_fill_days":32,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/athelas-operations-manager-patient-experience-2","json_url":"https://alion.io/job/athelas-operations-manager-patient-experience-2.json","meta":{"generated_at":"2026-10-26T18:52:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1931},"rest":"https://alion.io/mcp/rest/get_company?id=1931"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fathelas-operations-manager-patient-experience-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fathelas-operations-manager-patient-experience-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fathelas-operations-manager-patient-experience-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/athelas-operations-manager-patient-experience-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fathelas-operations-manager-patient-experience-2"}]}